Operations Coordinator

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At SmartStop® Self Storage, we believe in embracing change, driving innovation, and elevating every team member’s journey.

About Us

SmartStop® Self Storage (NYSE: SMA) is one of the largest self-storage operators in North America and a publicly traded real estate investment trust. Headquartered in sunny Ladera Ranch, California, SmartStop owns or manages more than 460 self-storage properties across 35 U.S. states, Washington, D.C., and 5 provinces in Canada, comprising over 270,000 units and more than 35 million rentable square feet.

Our fully integrated team of more than 1,000 self-storage professionals is dedicated to delivering an exceptional customer experience and driving long-term value for our customers, investors, and communities.

SmartStop’s commitment to service excellence and workplace culture has been recognized with multiple industry honors, including being named to Newsweek’s Best Customer Service Award (2021, 2023 and 2024), earning the Reputation 800 Award (2022-2023), and being recognized as a Top Workplace in Orange County (2022-2024), an award based entirely on employee feedback regarding our culture, leadership, and values.

We’re growing fast — and we want you to grow with us.

Salary: between $26.50 and $28.00 per hour depending on experience + annual discretionary bonus

Location: 100% on-site at our Ladera Ranch, CA headquarters.

Operations Coordinator Job Summary

The Operations Coordinator supports the Director of Operations with all operational activities at the store level for all properties in the portfolio, to include both the US and Canada.

Essential Job Functions and Responsibilities

• Performs administrative duties in multiple systems to include, but not limited to, setting up new accounts/systems, updating sites and employees in various systems, resetting passwords, reporting, troubleshooting, and typing correspondences and reports.
• Maintains all aspects of the individual stores’ business licenses (local licenses and TRS licenses, DBAs, Stormwater, etc.) keeping them current.
• Performs the site-location, companywide credit card charge backs process from the individual stores and refunds, documents, and tracks all disputes.
• Works closely with Accounts Payable and Property Accounts to resolve invoice disputes.
• Coordinates external vendor relations within Operations Department (for example: site uniforms, trash collection, telecom, utilities, etc.).
• Assists the Property Accountants with specific vendor account discrepancies at the store level.
• Processes the utilities benchmarking submissions for entire portfolio.
• Acts as liaison between internet/phone vendors and store locations for set-up, trouble shooting, auditing, and invoice management.
• Manages projects relating to a variety of store-related projects, as assigned by management, to include, but not limited to, store signage and store photos.
• Receives customer/employee inquiry calls. Answers questions and concerns; follows through either to resolution or refers to the appropriate manager.
• Trains cross-functionally within all of the Operations Support functions.
• Assists the Director of Operations with the internal operating system (SSM/DASH) with both troubleshooting and system questions for store level and corporate level staff members.

Qualifications Needed

• High School diploma or equivalent required, Associates Degree preferred.
• Minimum two years of related experience required.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software necessary to create and maintain reports and logs.
• Excellent organizational skills and attention to detail.
• Ability to perform well in a fast-paced environment.
• Ability to multi-task well.

Benefits

• Competitve salary
• Health insurance including medical, dental and vision
• Ample paid time off
• Generous holiday schedule
• 401(k) with matching and no waiting period
• Employee assistance program
• Paid employee referral program
• Free car wash once a month
• A collaborative & fun work environment!

Lead Together!