Operations Director

Oct 21, 2026

Chick-fil-A Operations Director

Responsibilities:

Ensuring this organization represents our Vision, Mission and Core Values.
Model Operational and behavioral expectations.
Daily Operational Excellence.
Consistently measuring restaurant performance and leading the adjustments for continuous improvement.
Overseeing and/or Executing Labor Productivity
Ensuring all company policies and procedures are being followed.
Continually looking for ways to evaluate and improve customer metrics.
Handling ALL financial aspects of our store from office administration to lag measurement results
Maintain a positive working relationship and treat all employees with honor, dignity and respect while providing them with direction and feedback.
Leaning into accountability issues with peers and subordinates immediately and documenting appropriately.
Communicating employee performance and policy/procedure violations to Operator/Franchisee for appropriate handling.
Facilitating a culture of winning; Exposing successes as Team Members create “REMARK”able experiences.
Strictly adhering to all company policies and procedures described in the Employee Handbook, Job Descriptions and what’s addressed in weekly Leadership Meetings.

Behaviors:

Give feedback well, receive feedback well.
Give feedback in a timely manner.
Coach, Assess and, most importantly, Self Assess.
Consistently display all Core Values.
Demonstrate a sense of ownership and zero entitlement.
Maximize a high level of communication with all employees.
Display effective communication for what is necessary for the success of the business, and use positive reinforcement to encourage team members.
Display a strong sense of urgency and consistency. Model “Stop. Drop. and Serve.”
Treat peers and subordinates with honor, dignity, and respect and seek ways to serve at ALL times.
Possess and leverage innovation and creativity.
Known for improvement and striving to be better instead of good enough.
Consistently encourage those around you.
Stays positive with the team and shows them you care about the guest.
Identify incorrect behaviors and recalibrate in a timely manner.
Have a 360 degree awareness of the business.

Expectations:

Have at least two years of Leadership Experience
Have a strong drive for results
Understand and execute professional management
Display All Core Values
Maintain the highest level of professionalism in regards to grooming and uniforms.
Have at least two years of Leadership Experience
Be consistently punctual for shifts (5 minutes early is ON TIME).
Communicate to peers with honor, dignity, and respect.
Be proficient in and follow all cash and coupon accountability policies.
Consistently demonstrate a strong sense of servanthood and hospitality to customers
Understand that you STILL need to “follow” just as well as you lead.
Directors work when others don’t.
If you are bringing problems to the table, you HAVE to have solutions to go with it.

Pay: Starting at $21.00 per hour

See also