Operations Director
Overview
CIS is seeking an experienced and highly driven Operations Director to lead the execution and delivery of DataCenter and ELV (Extra Low Voltage) projects across enterprise and hyperscale clients. This role is responsible for ensuring operational excellence across all projects, from planning through to delivery, while maintaining the highest standards in quality, safety, cost control, and client satisfaction.
The ideal candidate brings a strong technical foundation in data center infrastructure and ELV systems, combined with proven leadership in managing project managers, vendors, and cross-functional teams in complex, high-value environments.
This position will report directly to the Managing Director and will work closely with the Sales Director and Pre-Sales teams to ensure seamless transition from solution design to project execution.
The role will oversee a team of project managers, engineers, and site teams, and will be instrumental in scaling operational capabilities as the business grows.
Responsibilities
● Lead the end-to-end delivery of Data Center and ELV projects, including structured cabling, network infrastructure, AV, and security systems
● Manage and mentor a team of Project Managers, ensuring consistent performance, accountability, and professional development
● Establish and enforce project governance, processes, and best practices across all stages of execution
● Oversee project planning, scheduling, resource allocation, and risk management to ensure timely and successful delivery
● Drive cost control, budgeting, and financial performance across all projects
● Manage vendor relationships, procurement strategies, and subcontractor performance to ensure quality and efficiency
● Collaborate closely with Sales and Pre-Sales teams to review project scope, validate technical solutions, and ensure smooth project handovers
● Act as the senior escalation point for project-related issues, ensuring rapid resolution and client satisfaction
● Ensure compliance with industry standards, safety regulations, and client-specificrequirements, particularly within hyperscale environments
● Develop operational strategies to scale delivery capabilities in line with business growth and market demand
● Maintain strong relationships with key clients, supporting long-term partnerships and repeat business opportunities
Qualifications
● 10–12 years of relevant experience in project delivery and operations, with a strong focus on Data Centers and ELV systems
● Proven track record in delivering large-scale projects for hyperscale and/or major enterprise clients
● Strong technical expertise in data center infrastructure, including structured cabling, networking, and critical systems
● Demonstrated experience in managing multiple project teams and complex, multi-site deployments
● Solid understanding of project management methodologies, cost control, and contract management
● Experience in vendor management, procurement, and subcontractor coordination
● Qualifications in Project Management, or a related field (preferred)
● Strong leadership, communication, and stakeholder management skills
● Ability to operate in a fast-paced, entrepreneurial environment with a hands-on approach
● Proficiency in Microsoft Office and project management tools
Note: Experience in our industry and in leading operations within the CIS core competency range is a must-have for this role.
About Creative Infrastructure Solutions:
Creative Infrastructure Solutions (CIS) is a leading provider of customized end-to-endIT infrastructure solutions. Since 2013, CIS has been providing design, supply, installation, project management, testing and commissioning, and project completion services to clients across multiple industries. The company's practical 'hands-on' approach to each project and relationship success has earned it a reputation as a trusted and reliable partner.
CIS is now expanding its services scope from predominantly enterprise customers into the Data Center market.
For more information about Creative Infrastructure Solutions, please visit https://c-infrasolutions.com/