Operations Director
Posted
At Enriched Living, we are a team of dedicated professionals specializing in behavioral health and disability support services. Our mission is to provide high-quality, person-centered care with integrity, compassion, and adaptability. We believe in helping all people achieve their highest potential.
****Experience with High Intense Behaviors is a MUST****
Enriched Living, LLC is seeking a dedicated and experienced Operations Director to provide leadership, oversight, and support for our programs. This is a great opportunity for someone who is passionate about person-centered services, team development, quality improvement, and helping individuals live with dignity, independence, and meaningful community connection.
Job Overview
The Operations Director is responsible for guiding daily program operations, supporting leadership teams, ensuring quality service delivery, maintaining compliance with applicable regulations, and promoting a positive, respectful, and collaborative work environment. This role works closely with the Program Director, staff, individuals served and families or guardians to ensure services are delivered safely, effectively, and in alignment with each person’s goals and needs.
Enriched Living Benefits:
- Dental insurance
- Vision insurance
- Health insurance plans
- Health savings account
- Paid time off
- Referral program
- Flexible Spending Account
- Dependent Flexible Spending Account
Schedule
Full-time position. Schedule may vary based on program needs and may require occasional flexibility, including availability outside of standard business hours when needed.
Key Responsibilities
- Provide leadership and oversight for SRS programs and daily operations.
- Support, coach, and develop program leaders and direct support teams.
- Promote person-centered practices that support independence, choice, dignity, and quality of life.
- Ensure services are delivered in accordance with individual support plans, company policies, and applicable licensing requirements.
- Monitor program quality, identify areas for improvement, and help implement effective solutions.
- Build and maintain positive relationships with individuals served, families, guardians, case managers, staff, and community partners.
- Assist with staffing, scheduling, training, performance support, and team communication as needed.
- Review documentation, incident reports, service plans, and other program records for accuracy and compliance.
- Support regulatory readiness, audits, corrective action plans, and ongoing compliance efforts.
- Model professional, respectful, and solution-focused communication across all levels of the organization.
Qualifications
- Previous leadership or supervisory experience in human services, disability services, residential services, community services, healthcare, or a related field preferred.
- Strong understanding of person-centered services and commitment to supporting individuals with respect and dignity.
- Knowledge of licensing, compliance, documentation, and quality assurance practices preferred.
- Ability to lead teams, provide coaching, resolve concerns, and support a positive workplace culture.
- Excellent communication, organization, problem-solving, and follow-through skills.
- Ability to work independently while also collaborating effectively with internal and external partners.
- Must be comfortable using computers, electronic documentation systems, email, and standard office technology.
- Must meet all company and regulatory background study, training, and employment requirements.
Physical Requirements
- Ability to travel between service locations as needed.
- Ability to sit, stand, and walk for extended periods.
- Valid driver's license, reliable transportation, and acceptable driving record.
Required Experience
- Minimum of five (5) years of progressive leadership experience in community-based services, behavioral health, disability services, home and community-based services (HCBS), or related human services.
- Minimum of three (3) years of supervisory or management experience.
- Demonstrated experience managing multiple programs and teams.
- Experience with licensing, regulatory compliance, quality assurance, and program development preferred.
Required Education
- Bachelors or master's in human services, Psychology or related field
Preferred Experience
- Experience supporting individuals with disabilities, mental health needs and behavioral support needs.
- Experience supervising staff, managing programs, or coordinating services in a licensed setting.
If you are a dependable, compassionate, and experienced leader who is ready to support meaningful services and help strengthen a dedicated team, we encourage you to apply today.
Enriched Living, LLC is an equal opportunity employer and welcomes applicants from diverse backgrounds and experiences.