Operations Dispatcher
Summary
Coordinates and schedules crews and equipment for jobs, tracks timelines, and acts as the main contact between crews and customers.
As an Operations Dispatcher, you’ll be responsible for assigning crews and equipment based on job requirements. You’ll coordinate schedules, track job timelines, and serve as a point of contact between crews and customers. Your day-to-day work will help keep jobs organized and running as expected.
What You’ll Do
- Prepare and review the daily work schedule before jobs are carried out, assigning crews as needed and ensuring they are notified in advance
- Assist in assigning and printing all job-related paperwork
- Communicate the next day’s schedule to employees
- Assist in pre-calling customers to confirm next day’s schedule
- Monitor job schedules to avoid crew overlaps and unusual equipment requests
- Review and approve job tickets
- Act as the liaison between customers and crews to resolve any issues during jobs
What We’re Looking For
- High school diploma required; bachelor’s degree preferred
- General knowledge of Microsoft Office
- 2+ years of dispatching experience in transportation and/or logistics preferred
- Ability to multitask and stay organized
- Strong communication skills with the ability to problem-solve as issues arise