Operations Engineer

About the Team

Our Operations function is part of the Tech Team responsible for the reliability, performance, and security of the infrastructure and platforms that power GTI’s digital products. Spanning on-premises infrastructure, cloud environments, and managed services, the team ensures that GTI’s systems remain available, performant, and resilient across the UK and beyond.

Working closely with Product Engineers, Software Engineers, and wider Technology teams, the Operations team manages the databases, monitoring, networking, and cloud infrastructure that underpin GTI’s platforms. The team takes a proactive approach to observability, incident management, and continuous improvement, building the operational foundations that enable delivery teams to move with confidence and speed.

As cloud hybrid, AI and automation continue to reshape infrastructure management, the team continuously evolves its tooling, processes, and capabilities to improve reliability, security, and efficiency across GTI’s growing platform estate.

As an Operations Engineer, you will play a central role in managing and improving the databases, infrastructure and operational systems that keep GTI’s platforms running across on-premises and AWS cloud environments.

Initially your main responsibility will be the administration and optimisation of GTI’s database estate spanning MySQL, MSSQL, and PostgreSQL across both clustered on-premises deployments and AWS alongside managing cloud backups, monitoring infrastructure, and the broader operational environment that includes Linux systems, Windows and VMware virtualisation. Knowledge of AWS services would be beneficial but an active interest in learning AWS services will be fine as you will be taught and learn in the role.

This is a hands-on technical role requiring solid database administration experience, good infrastructure engineering capability around Linux, Windows, scripting, backups, and monitoring. You will be required to respond to take ownership of operational tasks and improvements across the stack, ensuring systems remain performant, secure, and well-monitored which includes out of hours response to critical events. The role also requires out of hours work to update and patch critical systems to minimise impact to our customers.

The ideal candidate will be technically well-rounded, highly dependable, and genuinely motivated by the challenge of keeping complex, distributed systems running at their best. They will bring a proactive mindset to monitoring, incident response, and continuous improvement, and will be comfortable working across a broad range of infrastructure and cloud technologies.

Key Metrics of Success

Outcome: GTI’s database estate operates reliably, performantly, and securely across all environments.

Outcome: All critical systems and data are reliably backed up with recovery processes that are tested and trusted.

Outcome: Infrastructure, databases, and services are comprehensively monitored, enabling fast detection and response to issues.

Outcome: GTI’s Linux, Windows, VMware, and networking environments remain stable, secure, and well-maintained.

Outcome: Operations Engineering continuously improves reliability, efficiency, and capability across GTI’s infrastructure estate.

Candidates applying for roles at GTI will be subject to background screening. You can find out more about our background screening and the recruitment of ex-offenders by reading our policies.

If you would like to speak to a member of our team to find out more information about this vacancy or you have any questions, please get in touch - recruitment@groupgti.com.