Operations Excellence Development Supervisor
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Description
Job Description
- Monitor and review operational processes to identify gaps, delays, risks, and improvement opportunities.
- Collect, validate, and analyze operational data to support performance monitoring and management decisions.
- Develop and maintain dashboards, KPI reports, trackers, and other performance monitoring tools.
Monitor sales, marketing, customer service, campaign, and operational performance and recommend improvements.
- Coordinate with departments and branches to support process improvements, issue resolution, and implementation of corrective actions.
Qualifications
•Bachelor’s degree in Business, Industrial Engineering, Operations Management, Data Analytics, or a related field.
•At least 1–3 years of experience in operations support, process improvement, business analysis, quality assurance, or performance monitoring.
•Strong analytical, problem-solving, communication, coordination, and organizational skills.
Detail-oriented, proactive, and able to manage multiple reports, deadlines, and stakeholders in a fast-paced environment.
•At least 1–3 years of experience in operations support, process improvement, business analysis, quality assurance, or performance monitoring.
•Strong analytical, problem-solving, communication, coordination, and organizational skills.
- Proficient in Excel/Google Sheets and familiar with Power BI, CRM dashboards, Google
- Analytics, Freshdesk, or similar tools.
Detail-oriented, proactive, and able to manage multiple reports, deadlines, and stakeholders in a fast-paced environment.