Operations Executive/ Asst. Ops Manager
Company Overview
SunnyBay embraces a "Never Say Never" attitude in customer service, swiftly resolving issues and adapting to enhance service offerings and solutions with agility and commitment.
Job Summary
Lead and coordinate daily fleet and transport activities while managing staff planning, training, and performance to ensure operational excellence and client satisfaction.
Responsibilities
- Plan and coordinate daily and weekly fleet and transport activities to optimize operational efficiency
- Develop staff rosters and allocate resources effectively to meet workload demands
- Recruit and train staffs on standard operating procedures to ensure consistent performance on the ground
- Communicate clearly and delegate tasks to staff and customers to maintain smooth operations
- Apply firm decision-making when necessary to uphold standards and resolve conflicts
- Monitor work progress through site visits and coordination to ensure timely data delivery and adherence to quality and client requirements
- Generate clear and timely reports to document operational status and outcomes
- Lead and support new company implementations and initiatives to drive continuous improvement
- Take ownership of additional responsibilities and special projects as assigned to support business goals
- Utilize Microsoft Office tools proficiently to manage documentation and communication
Required competencies and certifications
- Valid Class 3 driving license