Operations Executive (Back-of-House)

Company Description

Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms and spacious suites feature picturesque views of the city's skyline and are equipped with thoughtful amenities for laid-back style without any fuss.

Role Description

We are looking for exceptional individuals to join our Future Leaders Programme - a 1-year, career-defining journey.

As an Operations Executive, you will play a vital role in the smooth daily functioning of the hotel by coordinating and supervising operational departments including Engineering & Sustainability, Housekeeping and Stewarding. Act as a key support to the Senior Operations Manager / Operations Manager, this role combines hands-on involvement, supervisory leadership, and a keen eye for details to ensure all aspects of the guest experience meet the highest standards.

Designed for individuals with a passion for hospitality and service, this position offers a strong foundation in hotel operations and is ideal for those aspiring to become future hospitality leaders.

Responsibilities:

• Manage day-to-day operations of Engineering & Sustainability, Housekeeping and Stewarding to guarantee the highest standards of service delivery.
• Perform regular inspections to ensure guest rooms, public areas, and back-of-house areas are maintained to the highest standards of cleanliness, and safety, while ensuring compliance with brand and regulatory guidelines.
• Perform preventive maintenance of rooms and public areas, kitchen equipment and back-of-house areas, ensuring all areas are in good condition.
• Coordinate maintenance tasks including silicone work and bathroom grouting.
• Manage inventory control, ensuring stock levels are adequate, waste is minimized, and orders are replenished as needed.
• Ensure timely room release to Front Office, especially during high-demand periods.
• Coordinate and monitor room cleaning schedules with Front Office, particularly during peak occupancy and back-to-back arrivals, ensuring timely and high-quality service delivery.
• Assist with deep cleaning schedules and special housekeeping projects.
• Supervise teams, ensuring tasks are completed on time, with attention to detail, quality control, and adherence to Standard Operating Procedures (SOPs).
• Monitor energy-saving efforts and utility system efficiency, supporting sustainability initiatives to reduce environmental impact.
• Manage the Fire Command Centre (FCC), ensuring regulatory compliance, emergency preparedness, and operational readiness.
• Oversee contractor work, evaluating vendors and managing outsourced contracts.
• Conduct regular audits and spot checks to ensure compliance with all safety standards, operational procedures, and brand expectations.
• Support laundry operations, ensuring timely and quality processing and delivery of linens and uniforms.
• Handle lost-and-found procedures, ensuring proper tracking.
• Prepare operational reports and logs for management, providing feedback and recommendations for continuous improvement in service and efficiency.
• Contribute to the training and onboarding of new employees through effective On-the-Job Training (OJT) and continuous support.
• Perform other duties as assigned by management.

After the 1-year Future Leaders Programme, you’ll have the opportunity to grow into an Assistant Operations Manager through ongoing leadership development and operational impact.

✨Build your dream career.

🌟Lead with purpose.

💡Create change.

Ready to lead the future of hospitality? Apply now and start your journey with Paradox Singapore today!