Operations Executive
Summary
Oversees daily operations for a portfolio of holiday homes, ensuring guest readiness, managing cleaning and maintenance teams, and coordinating with guest support using a property management system.
Key Responsibilities:
Manage daily operations for 70+ units.
Plan and supervise cleaning schedules with the Cleaning Team Lead.
Ensure smooth check-ins and check-outs for guests.
Coordinate maintenance issues and urgent repairs.
Monitor quality and cleanliness standards across all units.
Update PMS (Hostaway) daily with unit status, maintenance, and guest issues.
Escalate operational issues to the Owner when necessary.
Maintain inventory of linens, amenities, and consumables.
Train, supervise, and mentor cleaning staff.
Generate weekly operational reports with KPIs: occupancy, complaints, missed cleanings, and turnaround times.
Requirements
Qualifications & Skills:
Experience in holiday home or hospitality operations in the UAE.
Knowledge of PMS (Hostaway) and reporting tools.
Strong leadership and communication skills.
Excellent problem-solving and crisis management abilities.
Flexible and available for all-round hospitality tasks.