OPERATIONS EXECUTIVE
Summary
Oversee a team of cleaning staff, ensuring high service standards, safety compliance, and client satisfaction through daily operations management and training.
Job Summary
Oversee and manage a team of stewards and cleaners to ensure effective daily operations and client site management. Plan and deliver training, conduct safety assessments, and support recruitment to maintain high cleaning standards.
Responsibilities
- Lead and supervise a team of stewards and cleaners to achieve operational excellence
- Respond to and follow up on client requests to ensure satisfaction and service quality
- Manage day-to-day operations and client sites with accountability for performance outcomes
- Review and improve cleaning procedures to maintain high standards and compliance
- Plan and schedule training programs for cleaning personnel aligned with PWM requirements
- Conduct safety risk assessments and checks on assignments to ensure a safe working environment
- Deliver on-the-job training (OJT) for new hires and refresher training on standard operating procedures (SOP)
- Interview potential candidates for current and new project sites to support staffing needs