Operations Executive, Cross Border & Traffic Controller

The incumbent is responsible for coordinating and managing cross border road freight shipments between Singapore and neighboring countries (Malaysia, Thailand or beyond) and day-to-day movement of freight. This role involves end-to-end operational coordination, ensures timely, and cost-effective transportation, compliance with customs regulations, and maintaining high customer service standards with the objective of achieving operational and service excellence.

Responsibilities

• Managing the daily, end-to-end road freight operations, including planning, scheduling, and monitoring cross-border truck movements. Manages and coordinates the day-to-day movement of freight, trucks, and drivers to ensure timely deliveries.
• Plan, coordinate, and execute cross-border road freight shipments for both FTL and LTL with the objective of optimizing routes, schedules, and cargo loads to improve efficiency and reduce costs.
• Liaise and coordinate with transporters, drivers, and warehouse team for pickup and delivery arrangements.
• Prepare and verify shipping documentation (e.g., permits, invoices, packing lists, customs declarations).
• Application for local and overseas customs permits for cross-border trucking.
• Ensure compliance with Singapore and the relevant country’s customs regulations and cross-border requirements.
• Effectively monitor shipment status and proactively resolve delays, clearance issues, or operational disruptions.
• Communicate with customers on shipment updates, delivery schedules, and exceptions.
• Coordinate with internal departments, including operations and customer services, to ensure smooth operations.
• Maintain accurate records of shipments, costs, and documentation.
• Support billing processes, including cost verification and invoice preparation.
• Build and maintain relationships with vendors and Manage supplier relationships to develop strategic partnerships.

Requirements

- Possess effective communication and interpersonal skills.
- At least 2 years of experience in freight forwarding or cross-border trucking operations.
- Good knowledge of Singapore–Malaysia cross-border procedures and customs regulations.
- Knowledge of TradeNet and/or customs declaration systems.
- Strong coordination and problem-solving skills in a fast-paced environment.- Possess Tertiary qualifications.
- Knowledge of HS codes and tariff classifications.
- Familiarity with GPS tracking systems or transport management systems (TMS).
- Knowledge freight costing and pricing.