Operations Executive

Overview:

To ensure smooth daily operations by overseeing facility maintenance, tenant coordination, service quality, safety compliance, and operational efficiency in line with SGM’s standards. The role supports the Operations Manager in delivering a safe, clean, and customer-friendly environment.

Key Responsibilities/Accountabilities:

1. Facility & Maintenance Coordination

• Monitor day-to-day facility operations, including MEP, HVAC, cleaning, waste management, and landscaping.
  
• Coordinate with facility management vendors for preventive and corrective maintenance.
  
• Conduct daily inspections to identify and resolve issues promptly.
  

2. Tenant Relations & Support

• Act as a liaison between tenants and mall management for operational matters.
  
• Address tenants’ service requests and complaints within set timeframes.
  
• Support new tenant fit-out works in coordination with leasing and technical teams.
  

3. Health, Safety & Security Compliance

• Ensure all safety regulations and emergency procedures are implemented and followed.
  
• Coordinate with security teams for incident reporting, safety drills, and crowd control during events.
  
• Monitor contractor compliance with safety rules during works inside the mall.
  

4. Operational Quality Control

• Maintain cleanliness and ambience standards in public and service areas.
  
• Conduct daily operational walk-throughs, documenting, and escalating non-compliance issues.
  
• Support in monitoring and improving service level agreements (SLAs) with contractors.
  

5. Energy & Resource Management

• Assist in monitoring energy, water, and other utilities consumption.
  
• Suggest cost-saving and sustainability initiatives.
  

6. Administrative & Reporting

• Prepare daily, weekly, and monthly operational reports for management.
  
• Maintain accurate records of maintenance works, incidents, and inspections.
  
• Support budget control and procurement processes for operational needs.
  

Requirements

Qualifications & Experience

• Bachelor in Facilities Management, Engineering, Business Administration, or related field.
  
• Minimum 3–4 years of experience in mall operations or retail property management, large commercial facilities, or airports/hospitals.
  
• Experience in vendor management and tenant coordination is an advantage.
  
• Hands-on with chiller plant, elevators/escalators, and BMS; basic electrical troubleshooting (panels/DBs), safe plumbing works.
  

Knowledge, Skills & Abilities

• Knowledge of mall operations, facility management, and safety standards.
  
• Strong tenant relationship and customer service skills.
  
• Familiarity with maintenance systems and procedures (MEP, HVAC, BMS).
  
• Good communication skills in English and Arabic (preferred).
  
• Proficiency in MS Office and reporting tools.
  
• Ability to multitask and handle emergencies calmly.