Operations Executive #Multi Outlet Support #Marketing Admin + F&B Ops Admin #Up to $3500

If you enjoy being on the ground, keeping things organised and making sure operational matters actually get followed through, this role may suit you.

This is not a desk-bound administrative position. You will work between Head Office and our restaurant outlets, supporting Management with store operations, audits, reporting, coordination and follow-up.

Store Operations

• Conduct regular visits to assigned restaurant outlets.
• Carry out store observations and operational audits.
• Check service standards, store readiness, cleanliness, grooming and SOP compliance.
• Follow up with outlet teams on audit findings and outstanding operational matters.
• Monitor corrective actions and ensure agreed matters are properly closed.
• Support Management in identifying operational gaps and areas for improvement.

Operations Coordination

• Coordinate between outlets, Management and Head Office.
• Follow up on maintenance, deliveries, manpower and other store requirements.
• Consolidate operational information and reports for Management review.
• Track deadlines, outstanding matters and action items.
• Support new initiatives, promotions, events and operational projects where required.

Reporting & Administration

• Prepare and maintain operational reports, trackers, forms and records.
• Consolidate outlet sales, attendance, manpower and other required operational data.
• Maintain proper documentation and filing.
• Assist HR, Finance and Management with operational information where required.
• Ensure assigned reports and submissions are accurate and completed on time.

Customer & Business Support

• Monitor customer feedback and online review platforms.
• Consolidate recurring customer feedback and highlight areas requiring action.
• Support in-store marketing activities, customer engagement initiatives and brand activations.
• Coordinate with malls, suppliers, vendors and external parties where required.

Continuous Improvement

• Review recurring operational processes and identify unnecessary manual work or bottlenecks.
• Support implementation of improved systems, trackers and work processes.
• Assist Management with productivity and workflow improvement projects.

Social Media & KOL Coordination

• Identify and source suitable KOLs, food reviewers, content creators and community partners aligned with the Company's brands and target audience.
• Conduct initial outreach and coordinate KOL invitations, visits, tasting arrangements and required information.
• Maintain an updated KOL/contact database, including engagement history, visit status, agreed deliverables and follow-up.
• Coordinate with outlet teams to ensure KOL visits and hosted experiences are properly arranged.
• Track agreed KOL postings/deliverables and maintain records of published content.
• Monitor social media platforms and consolidate customer comments, enquiries, feedback and relevant brand mentions.
• Handle social media administrative duties, including scheduling approved posts, updating information, maintaining content folders and coordinating approved materials.
• Assist with uploading approved promotional content, menu launches, festive campaigns and operational updates across designated platforms.
• Coordinate customer enquiries/messages received through social channels and direct operational matters to the appropriate outlet or department for follow-up.
• Maintain basic social media/KOL performance records for Management review.
• Support collection and organisation of photos, videos and other content assets from outlets.
• Liaise with appointed marketing agencies, designers, photographers or external partners where required.
• Ensure only Management-approved content, promotions and brand information are published or communicated externally.

What We Expect

• Strong ownership and follow-through and take assigned matters from instruction to completion.
• Comfortable working between Head Office and restaurant outlets; store visits and on-ground support are part of the role.
• Organised and able to manage multiple deadlines, reports and follow-ups independently.
• Observant and proactive in identifying operational gaps and following through on corrective actions.
• Able to work independently, respond to changing priorities and know when matters require escalation.
• Resourceful and improvement-minded, always looking for simpler, faster and better ways of working, including the use of systems and automation.

Sound interesting? This is definitely a fun role, submit your application with us today!

#BabaNyonya #MrHainan