Operations Executive
Summary
Oversee daily operations of a cybersecurity-focused co-working center: greet visitors, maintain facilities, manage supplies, handle billing, and support client relations.
Operations
- First point of contact for the centre, meeting and greeting all visitors and customers.
- Serve refreshments upon request by customers.
- Ensurethe center is clean, orderly, and well-maintained.
- Inspect the centre regularly and arrange for repairs/maintenance works when necessary.
- Conduct routine inventory checks on office and pantry supplies and to requisite whennecessary
Administration
- Set up new users’ accounts.
- Carry out monthly billing and client invoicing.
- Carry out administrative and clerical duties for the centre and for clients as required, which may include filing, photocopying, laminating, faxing, and mail handling.
- Manage suppliers/vendors by monitoring contract expiry dates and assist in the procurement or renewal of contracts.
- Assist in debt management to recover arrears from clients in a timely manner.
Client Management
- Assist in handing over and taking over of premises whenlicensees/users move in and move out.
- Build and maintain strong relationships with clients to achieve high customer satisfaction and client retention.
- Handle clients’ requests in a prompt, timely and professional manner.
- Deal with clients’ complaints to a satisfactory resolution.
- Assist in monitoring license expiry dates and engage clients early for renewals.
Sales
- Create and maintain customer databases.
Ad Hoc
- Perform ad-hoc assignments and any other duties as assigned.
- Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time.