Operations Executive
- To be the face of our brand; to adhere to front desk duties and maintain a thorough knowledge of the company’s products.
- To deliver on service-level-agreement (SLA) commitments made to customers and assist with renewal packages.
- Troubleshooting of application issues (i.e. Class-in application); to work with internal teams and provide solutions.
- System administration of applications (i.e. Class-in and ZOHO) such as users access and CRM account management.
- To process tasks and operational-related matters within Blended-Learning teams via tickets and projects.
- Ability to triage and prioritize caseload considering urgency, possible consequences, and service quality.
- Ensure all systems are operating smoothly and take ownership for progression of own caseload. (i.e. replacement classes)