Operations Executive / Senior Operations Executive
Description
About Singapore Canoe Federation:
The Singapore Canoe Federation (SCF) was founded in 1971 and is the National Sports Association responsible for the management, coordination, development and promotion of paddling in Singapore. It represents the interest of its athletes and members to Sport Singapore (Previously known as the Singapore Sports Council), the Singapore National Olympic Council (SNOC), the public and other International paddling bodies. The SCF is an affiliate of both the Asian Canoe Confederation and Paddle Worldwide (formerly the International Canoe Federation).
Our Aims:
To promote opportunity for public participation in a full range of paddling activities in Singapore with high standards of safety. Among other things, the SCF aspires to:
Nurture and prepare its elite and potential elite athletes to medal at the SEA Games, Asian Games, Olympic Games and other regional/international competitions.
Uphold high standards of sportsmanship.
Champion the development and enjoyment by the public of all paddling disciplines in Singapore.
Develop and promote Singapore as a venue of choice for regional/international paddling championships/events.
Our Values:
Transparent – To be completely transparent and up front in all our policies, procedures, results (both good and bad). No artificial harmony.
Respect – Respect all stakeholders of the sport. From employees, to parents, volunteers and all community members. Put yourself in their shoes to understand their perspective on how your actions will impact them.
Inclusive – To include all paddling disciplines and communities in our decision-making process. To develop all disciplines in the manner most suitable to the various levels of maturity.
Professional – To be responsible, committed to the highest standards yet being self-aware and cooperative to the people around you. Sometimes, things might not go your way but if it’s been agreed, then you have to align to the decision and do your best to achieve its desired outcome.
Our Vision:
To establish Singapore as the top paddling nation in Asia by placing firm focus on developing high-performance athlete pathways.
To promote paddling as a vibrant lifestyle and bringing more awareness & education into marine protection and promoting inclusive communities.
Key Competencies to be successful for the role:
Honesty/Integrity. Does not cut corners. Earns trust and maintains confidence. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
Attention to detail. Does not let important details slip through the cracks or derail a project.
Work ethic. Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.
Creativity/innovation. Generates new and innovative approaches to problems. Working within a set budget to maximise returns.
Flexibility/adaptability. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. Adapt to local culture and systems while infusing new ideas and approaches.
Role Description
The Operations Executive (OE) provides centralized administrative, registration, and coordination support for all SCF operation centers, acting as the critical bridge between HQ administration and center-level operations.
The OE supports the Operations Manager (OM) and Senior Operations Executive in driving revenue, administering paddling activities, and maintaining operational excellence across all outlets. The OE oversees center administration, stakeholder inquiries, and facility coordination to ensure compliance with safety and service standards.
The OE reports to the Operations Manager of the Singapore Canoe Federation (SCF).
The role will cover five key areas of the organisation:
Centralised Administration & Reporting
Customer Engagement & Revenue Development
Affiliate & Storage Management
Operations Coordination & Agency Support
Course and Programme Administration
Educational Background
Diploma or Degree in Sports Management, Business Administration, or a related field.
Working Experience
Prior experience in administrative operations, customer service, or event management is advantageous.
Strong organisational, communication, and problem-solving skills.
Proficient in Microsoft Office, Google Suite, and general IT systems.
Prior experience in the sports industry (particularly paddling sports) is a plus.
Other requirements: Ability to work on weekends and extended working hours. Possession of a Powered Pleasure Craft Driving Licence (PPCDL) will be an added advantage.
Specific Responsibilities
1. Centralised Administration & Reporting
1.1 Oversee the administrative work required for all SCF operation centers to ensure seamless functionality.
1.2 Prepare and submit consolidated weekly operational reports for all reservoir operations.
1.3 Update and maintain operational Standard Operating Procedures (SOPs), ensuring compliance with safety and service standards across all sites.
1.4 Track, manage, and restock daily administrative and operational supplies for the centers.
2. Customer Engagement & Revenue Development
2.1 Promote the sport of Canoeing by promptly attending to public inquiries regarding paddling activities, courses, and kayak rentals.
2.2 Assist the OM in meeting interested stakeholders for course and programme opportunities.
2.3 Develop and execute programmes to engage customers, oversee public boat rental administration, and maximise SCF revenues.
2.4 Maintain the CRM system to improve stakeholder management and customer satisfaction.
3. Affiliate & Storage Management
3.1 Manage and allocate boat storage spaces to affiliates and schools across all reservoirs.
3.2 Track storage quantities utilised by affiliates and schools, ensuring accurate records.
3.3 Ensure timely fee collection and assist Finance with operational billing matters related to rentals and storage.
3.4 Facilitate the registration of training sessions for affiliates and schools training at SCF-managed reservoirs.
4. Operations Coordination & Agency Support
4.1 Coordinate the management and maintenance of reservoir and boat storage areas with boat users, PUB, National Parks Board, and authorized contractors.
4.2 Ensure the existence and completeness of SCF assets by conducting regular inventory checks of fixed assets and equipment.
4.3 Handle administrative processes for vessel permit applications and renewals.
4.4 Ensure safe practice of the sport by centrally monitoring safety protocols and immediately forwarding lighting alerts to center staff when received.
4.5 Coordinate with vendors and provide logistical/administrative support for SCF events and activities.
5. Course and Programme Administration
5.1 Maintain online systems for course registration, facility bookings, and payments.
5.2 Process, track, and issue SCF course and coaching certificates.
5.3 Manage and update the certification database and stakeholder systems accurately.
5.4 Take on additional administrative or operational tasks as assigned by the OM or General Manager (GM).