Operations Facilities Manager

Your Role: Operations Facilities Manager

Your Manager: Director of Facilities and Construction

Your Pay Structure (FLSA Status): Full-time, salary/exempt

Safety Sensitive: This is a safety-sensitive position. Regardless of whether you are a medical marijuana licensee, you must receive a negative result on a 10-panel, pre-placement drug screening to include THC, prior to beginning work.

The Zoo

Tulsa Zoo Management, Inc. (TZMI) is a nonprofit organization driven by our mission of Connecting, Caring, Advocating for Wildlife, People, and Wild Places. From trumpeting elephants to squawking parrots, each member of our team is integral to the success of the Zoo as Green Country’s largest paid daily attraction. At Tulsa Zoo, the IDEA is a zoo for all. We are committed to fostering an inclusive workplace where everyone feels valued and respected. Apply today for your opportunity to join our dynamic group of passionate individuals who bring the zoo to life each day, 365 days per year, caring for animals, interacting with guests, educating the public, and managing the Zoo’s grounds, operations, and facilities.

A Few of Your Many Benefits

· Free family-level Tulsa Zoo membership

· Medical, dental, and vision benefits beginning your first day of employment

· 401k

· Unlimited virtual visits with a mental health therapist at no cost to you

· Food, beverage, and retail discounts on zoo grounds

· Generous paid time off plans

Your Job

Under the direction of the Director of Facilities and Construction, the Operations Manager manages the day-to-day execution of construction projects up to an established budget threshold and serves as the field-level construction lead for components of larger projects under the director’s oversight. In a secondary capacity, the Operations Manager directly supervises the Facilities Supervisor and Fleet Supervisor, ensuring daily maintenance and fleet operations are appropriately resourced and executed without disrupting active construction schedules.

Your Essential Responsibilities

If you disclose different abilities, reasonable accommodations will be made to enable you to perform the essential duties and responsibilities of this position.

· Effectively execute the active construction portfolio of departmental construction projects up to a defined threshold, including contractor coordination, permit compliance, RFI management, submittal review, schedule adherence, budget compliance, and milestone delivery.

· Serve as the operational liaison for general contractors, subcontractors, design professionals, and permitting authorities on all active construction projects.

· Review, track, and respond to requests for information (RFIs), submittals, change orders, and contractor pay applications in coordination with the Director of Facilities and Construction.

· Monitor construction schedules and provide regular progress reporting to the Director of Facilities and Construction and the Operations Coordinator.

· Provide project documentation and reporting data for board and executive reporting purposes.

· Ensure all construction projects within the scope of the role are permitted, inspected, and closed out in compliance with applicable codes, regulations, and laws.

· Effectively prioritize and redirect facilities and fleet resources when conflicts arise among construction, maintenance, and fleet activities to maintain construction schedules and meet established deadlines, consulting with the director when appropriate.

· Directly supervise the Facilities Supervisor, providing direction on maintenance priorities, staffing, and work execution while ensuring preventive maintenance and repairs are completed in alignment with construction schedules.

· Directly supervise the Fleet Supervisor, ensuring the availability, reliability, and serviceability of the zoo’s fleet, including electric and gas-powered carts, gas-powered equipment, and heavy equipment, to support construction and facilities operations.

· Operate and/or direct the operation of heavy and light equipment as required, including but not limited to excavators, telehandlers, backhoes, skid steers, and scissor lifts. Ensure safe and proper use of all equipment in accordance with manufacturer specifications and TZMI safety policies.

· Work closely with the Operations Coordinator to ensure all construction contracts, work orders, and project data are accurately correlated to asset IDs in the CMMS for board reporting and audit compliance.

· Monitor inventory of materials, supplies, and equipment needed for active construction projects. Determine type and quantity of materials and authorize expenditures in accordance with department protocols.

· Work with the Director of Facilities and Construction to create, revise, monitor, and evaluate standard operating procedures to ensure the safety of the zoo's animals, staff, public, and Operations team.

· Implement department protocols and procedures and provide recommendations for process improvements.

· Coordinate with the Safety department to establish safety protocols and procedures for construction activities and equipment.

· Assist with preparation and implementation of the departmental annual budget, including tracking of contractor spend and budget variances. Identify and implement cost-saving opportunities within facilities, fleet, and construction operations through effective resource allocation, contractor management, preventative maintenance practices, inventory controls, and process improvements while supporting departmental budget objectives.

· Coordinate and work effectively with outside service providers including but not limited to construction companies, design professionals, vendors, event planners, municipal entities, emergency services, and permitting authorities.

· Assume leadership position in absence of the Director of Facilities and Construction in cases of emergencies such as power outages, inclement weather, and construction-related incidents.

· Prepare timecards and approve and monitor leave and overtime use for direct reports.

· Support emergency response and assist with operational decision making in absence of the Director of Facilities and Construction.

· Maintain necessary testing/vaccinations as required (TB, rabies, etc.).

· Respond to emergency calls after normal operating hours.

· Effectively communicate and demonstrate interpersonal skills with all levels of employees in a clear and professional manner.

· Demonstrate and adhere to TZMI’s workplace values.

· Know and follow zoo policies and procedures, including emergency protocols.

· Attend and participate in staff meetings and assigned training sessions.

· Perform other duties as assigned.

Supervisory Responsibilities

The Operations Manager directly supervises the Facilities Supervisor and Fleet Supervisor in accordance with TZMI's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Required Qualifications, Education and/or Experience

· Bachelor's degree in construction management, project management, facilities management, or related field, plus 3 years of managerial or supervisory experience in a related field are required. Zoo, attraction, or cultural institution experience is preferred but not required

· Must have demonstrated experience managing active construction budgets of $100K or greater

· Must have the ability to read and interpret documents such as architectural, structural, mechanical, and civil construction drawings, specifications, RFIs, submittals, safety rules, operating and maintenance instructions, and procedure manuals

· Must have demonstrated knowledge of construction sequencing, permitting processes, contractor management, and building systems including plumbing, mechanical utilities, and HVAC

· Must have a broad knowledge and understanding of construction methods and techniques, systems, codes, regulations, and laws

· Must have the ability to read and interpret architectural, structural, mechanical, and civil construction drawings

· Must have the ability to write routine and technical reports, correspondence, and construction documentation

· Must have the ability to communicate effectively to TZMI staff, executive leaders, event planners, contractors, and others

· Must have a solid working knowledge of Microsoft Word; Microsoft Excel; Microsoft PowerPoint, and common Internet Browser(s)

· Experience with project management and work order systems preferred

· Familiarity with Monday.com, Bluebeam Revu, or equivalent construction management platforms a plus

· Must have the ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals

· Must have the ability to perform the above mathematical functions operations using units of American money and construction quantities including area, volume, and linear measurements

· Must possess a valid driver's license and be insurable on TZMI's insurance carrier

· Must have the ability to work a flexible schedule including evenings, weekends, holidays, and overnight stays as required

What You can Expect

Our Values

· We are enthusiastically committed to be part of the Tulsa Zoo community.

· We will all work together as one Zoo Team to support the Zoo’s mission.

· We will value and appreciate everyone and create a safe, understanding, and welcoming environment for all.

· We will all be accountable for achieving excellence.

· We will earn the trust of one another, acting honestly and treating each other with respect.

Physical Demands and Work Environment

· Moving about - frequently

· Sitting - frequently

· Standing - frequently

· Reaching with hands and arms – frequently

· Stooping, kneeling, crouching, and/or crawling - frequently

· Exchange of in-person, phone, radio, or digital communication - frequently

· Carrying or lifting up to 60 pounds – occasionally

· Pushing and/or pulling up to 60 pounds - occasionally

· Exposure to outdoor weather conditions - frequently

· Exposure to high noise levels- occasionally

· Climbing and/or balancing - occasionally

· Gripping, pinching, writing, and other hand movements – frequently