Operations & Field Technical Support Analyst
Description
Why Verifone
For more than 30 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.
Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located.
What's Exciting About the Role
Sole point of contact responsible for the operational-administrative coordination and field technical support for Verifone's operations in Colombia. This important position combines billing, inventory management, and vendor relationship management with key injection administration, terminal repair support, field service support, and compliance with client service reporting - ensuring service continuity with a single point of contact for both areas.
The Operations & Field Technical Support Analyst is responsible for coordinating technical service, maintenance, diagnostics, and repair of company products at an outsourced repair center. The role focuses on identifying mechanical, hardware, software, or system failures using established troubleshooting procedures, and serving as a technical bridge between the company and vendors.
Skills and Experience We Desire
Operations and Administration
- Billing management with clients and vendors (e.g., Redeban, Contaudi, Logytech Colombia)
- Inventory coordination (e.g., annual inventory with Logytech / GT Group)
- Internal billing follow-up and reconciliation with accounting areas
- Operational and administrative coordination with BCS / RDN / other clients
Field Technical Support
- Management of RSA key requests for terminals
- Technical support for terminals for field services and repair processes in Colombia (installation, configuration, incident resolution)
- Timely preparation and submission of weekly service reports to clients (e.g., BAC HN, BAC GT, LG CNS, FGS, BCS)
- Follow-up and escalation of SLAs with vendors, with technical justification when applicable
Requirements
- Prior experience in field technical support or payment terminal maintenance (2+ years preferred)
- Knowledge of, or willingness to learn, the RSA key request process and the Premier Portal
- Experience in administrative processes, billing, and vendor management
- Strong organizational skills to simultaneously manage a technical and an administrative function
- Clear and proactive communication with internal and external clients
- Ability to produce timely, high-quality reports (accurate dates, actionable information)
- Judgment to distinguish which cases require formal escalation vs. direct resolution
- Availability for field activities when required
Our Commitment
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Skills
As published by greenhouse · 16 questions · 2 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (7)
- If referred by a Verifone employee, please let us know who referred you? optional
- This role requires someone who is Bilingual in English and Spanish (reading, writing, speaking). Please confirm your communication ability with both languages. * Please submit your resume in English*
- This role is on a hybrid work schedule (3 days in office, 2 days work from home) and reports into our office in Bogota, Colombia. Are you able to accommodate this hybrid work model and commute? *Please note, we do not offer relocation assistance for this role*
- What is your current address?
- What are your salary expectations for this role?
- Website optional
- LinkedIn Profile optional
Pick from a list (7)
- I have read and understood the Privacy Policy and agree to the Website use Terms & Conditions. I confirm that the information provided is accurate to the best of my knowledge and acknowledge that I am applying for a role with Verifone Inc. and/or its affiliates. For any privacy-related questions, please contact privacy@verifone.com
- Have you ever been employed by Verifone?
- How did you hear about us?
- Will you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status)?
- Are you currently a citizen of any of these countries: Cuba, Iran, North Korea, Syria
- By submitting your application, you are providing consent: (i) you confirm that the information you have provided is accurate and complete to the best of your knowledge. You will inform the team immediately if you become aware of any errors or inaccuracies post submission; (ii) you acknowledge you are applying for a role at Verifone Inc., further details of which will be provided at a later stage of the recruitment process if applicable; (iii) you confirm you have read and understood the terms of our privacy policy. If you have questions about our privacy practices, please email privacy@verifone.com.
- Would you like to be contacted about future job opportunities that match your profile?
Written answers (2)
- Describe a situation where you had to troubleshoot and resolve a technical issue involving equipment, hardware, software, or a service provider. What steps did you take to diagnose the problem, when did you decide to escalate it, and what was the final outcome?
- Please describe your hands-on experience supporting payment terminals (POS devices) and payment processing environments. Include the types of terminals, payment platforms, or payment service providers you have worked with, your responsibilities (e.g., installation, configuration, troubleshooting, repair, key injection, merchant support), and a specific example that demonstrates your level of expertise.