Operations Functional Analyst - Parties group
Summary
The Operations Functional Analyst manages client connectivity, account setup, and service subscriptions within the Parties Group. The role involves resolving client requests via Salesforce and supporting strategic business initiatives to ensure a high-quality client experience.
Division: Client experience
The Team
The Parties Group team is part of the Client Experience department and plays a key role in supporting Euroclear clients throughout their journey. We are responsible for the setup and maintenance of client accounts, connectivity services, subscriptions, and billing configurations across our group applications.
Our team also supports major business and technology initiatives by providing expertise on client and party setup processes during project rollouts.
We are passionate about delivering a smooth and positive client experience through efficient, high-quality service and close collaboration with both internal and external stakeholders. Working in our team means joining a supportive and dynamic environment where continuous improvement, teamwork, and client focus are at the heart of everything we do.
Your Role
As a member of the Parties Group team, you will contribute to ensuring clients can efficiently access and use Euroclear services.
Your responsibilities will include:
- Managing connectivity setup and maintenance for clients and other parties across Euroclear group applications.
- Configuring subscriptions to reports and services, ensuring clients receive the information and access they require.
- Handling and resolving requests received through Salesforce, ensuring timely and accurate processing.
- Providing day-to-day support to clients and internal stakeholders, helping to resolve issues and answer queries.
- Contributing to project rollouts and other strategic initiatives requiring Parties Group expertise.
- Building strong relationships through regular client interactions.
- Participating actively in daily team discussions, sharing knowledge, raising issues, and contributing ideas to improve processes and client service.
Your Profile
You are someone who enjoys solving problems, working with clients, and collaborating with colleagues to deliver great service.
You bring:
- Strong organisational skills and attention to detail.
- Excellent communication skills in English, both written and verbal.
- An analytical mindset with the ability to investigate and resolve issues.
- A proactive approach and a willingness to take ownership.
- A positive team spirit and collaborative attitude.
- A strong client-service mindset.
- Awareness of risk and the importance of accuracy and control.
Experience with Salesforce or a similar case management tool.