Operations Head

The Operations Head will be responsible for driving operational excellence and ensuring seamless

delivery across multiple projects. This role involves leading the Project Management team,

collaborating with clients and stakeholders, optimizing processes, and ensuring projects are

delivered on time, within scope, and with high customer satisfaction.

• Oversee end-to-end delivery across multiple projects and client engagements.

• Ensure projects are executed efficiently and delivered within agreed timelines and quality

standards.

• Monitor project progress, risks, dependencies, and resource utilization.

• Drive operational improvements to enhance delivery effectiveness.

• Lead, mentor, and support Project Managers and cross-functional teams.

• Establish clear goals, KPIs, and accountability mechanisms.

• Foster collaboration and ensure alignment across teams.

• Identify capability gaps and support team development.

• Act as a key point of contact for clients and internal stakeholders.

• Conduct regular review meetings and provide project updates.

• Build and maintain strong client relationships.

• Ensure customer expectations are understood and consistently met.

• Proactively identify project risks and operational bottlenecks.

• Handle escalations and drive timely resolution of issues.

• Implement corrective actions to minimize delivery impact.

• Ensure effective communication during critical situations.

• Establish and maintain operational processes and best practices.

• Drive standardization and continuous improvement initiatives.

• Ensure adherence to project management methodologies and governance frameworks.

• Monitor operational metrics and prepare management reports.

• Ensure optimal allocation and utilization of resources across projects.

• Work closely with department heads to manage capacity and priorities.

• Support planning for new initiatives and changing business requirements.

• Strong leadership and team management skills.

• Excellent stakeholder and client management abilities.

• Strong project and delivery management expertise.

• Problem-solving and decision-making capabilities.

• Ability to manage multiple priorities in a fast-paced environment.

• Excellent communication and interpersonal skills.

• Experience with Agile/Scrum methodologies is preferred.

• 10–12 years of experience in Operations, Project Management, Delivery Management, or

Program Management.

• Experience managing multiple projects and cross-functional teams.

• Exposure to IT/Product/SaaS or service-based environments would be advantageous.