Operations Manager

GENERAL RESPONSIBILITIES AND DUTIES

• Operations & Process Management
• Oversees day-to-day operations, ensuring facilities, processes, and resources effectively support programs, events, staff, and visitors.
• Develops and maintains operational procedures and systems that improve efficiency, consistency, and accountability.
• Identifies operational challenges and works with departments on practical solutions.
• Assists leadership with special projects and operational planning as needed.

Facilities & Vendor Management

• Coordinates day-to-day facility needs, including routine walkthroughs to identify maintenance, safety, or cleanliness concerns.
• Manages vendor and contractor relationships, including scopes of work, performance, agreements, and insurance documentation.
• Coordinates space, access, and equipment needs for programs, meetings, and events.
• Serves as MHP's point of contact for day-to-day operations at an additional partner site where MHP provides contracted operational services, including oversight of onsite staff and prompt response to issues as they arise.
• Supports emergency preparedness and safety protocols.

Budget, Purchasing & Inventory

• Develops and monitors operational budgets, purchasing, and expenditures within approved limits.
• Maintains inventory and tracking systems for equipment, keys, and operational assets.
• Coordinates with Finance on purchase requests, invoices, and budget tracking.

Event & Program Operations Support

• Collaborates with Events, Production, Programs, and other departments to support event and program execution, including facility access, security, and site readiness.
• Participates in planning meetings and post-event debriefs, identifying operational risks and improvements.
• Provides onsite operational support for events as needed.

Staff & Onsite Coordination

• Serves as an operational resource for staff on facilities, supplies, vendors, and access questions.
• May supervise operations or facilities staff, providing coaching, feedback, and support for development.

Safety, Compliance & Continuous Improvement

• Supports compliance with safety procedures and operational standards, including inspections and incident documentation.
• Establishes tracking tools and metrics to monitor operational performance and recommends process improvements.
• Builds collaborative relationships across departments, grounded in MHP's nonprofit mission and community responsibilities.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Business Administration, Operations Management, Facilities Management, Hospitality, or a related field, or equivalent professional experience.
• Demonstrated experience in operations, facilities, administration, or event operations.
• Experience managing relationships with external partners, vendors, or multi-site operations.
• Experience with HR administration, employee relations, or HRIS systems.
• Strong organizational, project management, and problem-solving skills.
• Ability to manage multiple priorities, projects, vendors, and deadlines simultaneously.
• Strong written and verbal communication and interpersonal skills.
• Proficiency with Google Workspace and other business or administrative software.

DESIRED QUALIFICATIONS

• Experience within a nonprofit, cultural institution, or shared/multi-tenant facility environment.
• Experience supporting large-scale events, performances, or facility rentals.
• Experience with facility operations, maintenance coordination, or vendor management.
• Experience supervising employees or operational teams.
• Familiarity with California employment law basics and HRIS platforms (e.g., Rippling).
• Conversational proficiency in Spanish.
• Cultural sensitivity and awareness of the unique strengths, needs, and opportunities of the East San Jose community.

PHYSICAL REQUIREMENTS

• Ability to move throughout office, classroom, theater, event, and outdoor spaces on MHP's campus.
• Ability to occasionally assist with room setup, moving supplies or equipment, and event setup/breakdown.
• Ability to stand, walk, and bend for extended periods during facility walkthroughs and event support.
• Ability to work extended or irregular hours, including evenings and weekends, to support events and operational needs.
• Ability to travel occasionally between MHP's campus and an additional partner site in San Jose.
• Ability to respond promptly to operational issues as they arise, including at an off-site location.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this role.