Operations Manager – Administration, HR & Reporting

Role summary

The Operations Manager keeps the agency's people administration, office operations and client reporting accurate, on time and confidential, so the account and management teams can focus on clients.

Office operations and HR administration (about 60% of time)

• Manage office suppliers, supplies and facilities.
• Coordinate IT support and equipment.
• Handle travel bookings and general admin support for management.
• Manage visa, residency and work permit renewals, coordinating with the mandoob and keeping a deadline tracker.
• Track attendance and leave, and prepare monthly payroll inputs for the accountant.
• Run onboarding and offboarding: contracts, employee files, insurance enrolment, end-of-service paperwork.
• Coordinate recruitment logistics when required: job posts, CV screening, interview scheduling.
• Keep HR records compliant with Kuwait private-sector labour law, and flag compliance risks to the AGM.

Client reporting (about 40% of time)

• Prepare the daily leads reports for clients by an agreed time each morning.
• Prepare the weekly digital competitor reports to the set schedule.
• Build the monthly proof presentations and the quarterly media reports.
• Check data accuracy before handing reports to the Account Manager, who sends them to the client. This role never sends to clients directly.
• Keep report templates and data sources up to date.

Requirements

• 2–4 years in an HR, admin or coordinator role. Agency or private-sector experience in Kuwait is preferred.
• Strong Excel: pivot tables and lookups, plus clean data handling. PowerPoint for the proof presentations.
• Working knowledge of Kuwait residency, work permit and labour processes.
• Bilingual Arabic and English. Government paperwork is in Arabic and client reports are in English.
• High discretion. The role handles salary data and client performance data.
• Organised, deadline-driven, able to work to a fixed daily schedule.

Skills

• Arabic & English Communication
• Office & HR Administration
• Kuwait Labour Law
• Visa & Residency Processing
• Payroll & Employee Records Management,
• Microsoft Excel & PowerPoint
• Data Analysis & Reporting
• Attention to Detail
• Confidentiality & Discretion