Operations Manager

Reporting Relationships: Operations Managers report to the Program Director.

Duties and Responsibilities:

Under the general supervision of the Program Director, the Operations Manager is expected to perform the following principal duties and responsibilities:

• Provide ongoing assistance to the Program Director and Operations team members
• Communicate daily with the Program Director for work-site assignments.
• Participate and support operations department with conducting facility walkthrough, room inspections, locker inspections, preparation for Callahan inspections, and other funder- related activities, as requested.
• Provide yearly ongoing support and training to operation teams (i.e., de-escalation strategies, crisis intervention, etc. with oversight from Program Director).
• Identify and recommend improvements to the Program Director to address gaps in the operation team day-to-day activities (i.e., reinforce search protocols, shift log, issue spotting).
• Provide training in accordance with DHS and AAPCI with oversight from Program Director.
• Ensures Shift Supervisor sends communication e-mails to vacancy control.
• Oversee accuracy of reporting bed vacancies to DHS vacancy control unit, as needed (during 4:00 PM – 12:00 AM shifts and the 12:00 AM – 8:00 AM shifts).
• Work collaboratively with the Program Director, Program Leaders, and contracted Security Guards/Leaders to improve day-to-day safety and security of shelter operations.
• Facilitate operation team meetings in collaboration with the Program Directors.
• May be required to operate AAPCI vehicle
• Travel to sites as needed.