Operations Manager

What is the purpose of this role?

Working across the West Midlands & Wales, you will be responsible for managing facilities management operations and delivering revenue targets within our Prisons estate. Amey is one of the UK’s leading suppliers of Total Facilities Management (TFM) services and currently manages a total of 61 prisons across this MOJ contract. Please note that the successful candidate for this role will be required to undertake a robust security clearance process.

What makes this role unique?

Everyone at Amey works together towards this common aim, which we call our ‘Better Places’ goal. We’re a commercial business which focuses on helping our customers to serve Britain. Making things better every day for people and communities is at the heart of the way we work. That’s why ‘being progressive’ is one of our core values.

What will this role involve?

• Work with Regional Facilities Manager and Senior Management team to develop annual business objectives, plans and budgets.
• Oversee the day to day operation and strategic management on behalf of the client.
• Maintain regular contact with the Regional Facilities Manager in relation to area performance against KPI’s, any concerns, achievements.
• Understand, anticipate and deliver client requirements.
• Take responsibility for the Health, Safety and Welfare of employees operating on all sites Manage and drive change where necessary to ensure efficiency and effectiveness.
• Manage the supply chain and drive continuous improvement.
• Ensure all services are delivered in line with contractual commitments
• Carry out audits and spot checks to confirm service delivery by both direct employees and sub-contractors are of the required quality.
• Carry out first line management duties with staff including disciplinary and employment processes
• Revenue generation from additional work identification.
• Manage staff in business area to ensure performance is delivered Manage client relationships, feeding in to Regional Facilities Manager.
• Commit to the personal development of the staff in your area ensuring there is a robust succession plan in place.

Qualifications

• Recognised and relevant technical or FM qualification

Skills

• The successful candidate will have extensive facilities management and people management experience.
• Knowledge of the prison environment would be preferable.
• Capabile of creating robust business cases including cost / benefit analysis
• Strategic Business Planning
• Excellent stakeholder management skills with experience of working across a diverse business environment
• Ability to understand commercial contracts
• Supply chain management
• Demonstrable experience of budgeting and managing costs
• Knowledge of Health and Safety legislation and implementation of policies