Operations Manager ANZ (all genders)

tonies® is a fast-growing global children’s audio entertainment brand, transforming how kids experience stories, music and learning. As we enter a new growth phase in Australia & New Zealand, we’re in true start- up mode locally – entrepreneurial, hands-on and fast-moving – backed by a proven global business and world-class licensed partners.
We’re looking for an Operations Manager, ANZ to build and run the domestic operational backbone of the tonies® business – retailer connectivity, warehouse and freight, systems and order-to-cash processing – ensuring the business runs smoothly on the ground in Australia and New Zealand. Reporting to the Senior Sales & Operations Manager, tonies ANZ, you will own the domestic operations of the ANZ business – establishing and managing Direct to Retail relationships, warehouse connectivity, ERP integrations and local order and invoicing processes – working closely with the Demand Planner to turn forecasts and stock plans into smooth day-to-day execution.
This is a hands-on operations role – part systems builder, part negotiator, part process owner – ideal for a traditional operations professional who enjoys standing up new local infrastructure and keeping it running reliably in a lean, fast-moving start-up environment. Direct to Retail Relationships

• Establish and manage Direct to Retail (DTR) trading relationships and operational onboarding for new retail customers.
• Own day-to-day operational contact with retailers on order flow, compliance requirements and service issues.
• Negotiate and manage vendor/trading terms relevant to operations, in partnership with Sales and
• Finance.

Warehouse & Freight Operations

• Establish and manage warehouse connectivity and 3PL relationships, ensuring accurate, timely receipt, storage and dispatch of stock.
• Lead domestic freight and warehouse contract negotiations, managing rates, service levels and performance against agreed KPIs.
• Monitor day-to-day warehouse and freight performance, resolving issues and driving continuous improvement in cost and service.

Systems & ERP Integration

• Lead local ERP integrations with warehouse, freight and retailer systems (EDI, portals, order and
• inventory feeds).
• Own local PO processing end-to-end, ensuring orders are entered, validated and fulfilled accurately and on time.
• Set up and maintain ERP invoicing processes, ensuring invoicing is accurate, timely and aligned to retailer requirements.
• Maintain clean master data and operational configuration within the ERP to
• support scalable local operations.

Collaboration with Demand Planning

• Work closely with the Demand Planner to translate forecasts and inventory plans into day-to-day operational execution.
• Share warehouse, freight and retailer operational insights that inform demand and replenishment planning.
• Jointly manage stock availability issues, order exceptions and retailer escalations with the Demand Planner.

Cross-Functional Leadership

• Work closely with Sales, Finance, Customer Service and E-commerce in ANZ to keep operations aligned to business priorities.
• Build and document standard operating procedures for local order, warehouse and invoicing processes as the ANZ business scales.
• Champion a test-and-learn, start-up mindset in a lean team environment.

Must-Haves

• 5+ years’ experience in operations management, warehouse/logistics management or supply chain operations (consumer electronics, toys, FMCG or adjacent).
• Proven experience establishing and managing Direct to Retail relationships and retailer operational compliance.
• Hands-on experience with ERP systems (e.g. Business Central, SAP or similar), including PO
• processing, invoicing setup and system integrations.
• Demonstrated experience negotiating domestic freight and warehouse contracts, rates and service levels.
• Strong understanding of warehouse operations and 3PL management within Australia and/or New
• Zealand.
• Excellent stakeholder management skills, comfortable working closely with Sales, Finance and Demand Planning.
• Enjoy working in a lean, dynamic environment where you’re happy to flex across tasks and “do what’s needed” to get great outcomes.

Nice-to-Haves

• Experience setting up new domestic operations infrastructure in a start-up or scale-up environment.
• Understanding of demand planning and replenishment processes.
• Background in audio, content, publishing or kids’ media.

• Global Teamwork: We collaborate across departmental and country borders on our vision to bring the Toniebox into every child's room in the world.
• Collaboration & Community: We’re big on "we." You’ll join a team that values connection and celebrates wins together, no matter the time zone.
• Come as you are: This applies not only to the dress code but to everything else too. Because only where you truly feel comfortable can you give your best.
• Secure Foundations: We contribute the compulsory Superannuation Guarantee (currently 12% of your ordinary earnings) on top of your salary.
• Rest & Time Off: Enjoy a minimum of 20 days paid annual leave per year (in line with the National Employment Standards), plus all applicable public holidays.
• Hybrid Working: Work in a hybrid model with regular in-office collaboration and the flexibility to work from home part of the week, plus occasional travel for market visits or global meetings as required for your role.
• Discounts: Enjoy attractive discounts across our entire range of tonies products.

At tonies®, inclusion and diversity are part of our core principles. We celebrate the diverse talents, backgrounds, beliefs, and gender identities that come together under our roof. Every face is welcome, and we support everyone through all stages of their development with us.
We look forward to receiving your application!

Mark Duggan
General Manager, Australia & New Zealand