Operations Manager

Job Summary:

The Resort Operations Manager is responsible for overseeing the daily operations, facilities, and staff of the resort to ensure a safe, clean, and exceptional guest experience. This role balances hands-on team leadership with strategic planning, event coordination, and financial reporting.

Main Responsibilities:

• Manage daily operations of the resort
• Prepare operational planning.
• Plan, organize, and evaluate recreational programs and events.
• Support marketing promotions, special events, and community programs.
• Ensure all facilities, equipment, and recreational areas are clean, safe, and operational.
• Recruit, train, schedule, supervise, and evaluate employees.
• Ensure visitors receive exceptional service and support.
• Oversee contractors and service providers.
• Generate operational and financial reports.
• Other task(s) assigned by the management

Main Requirements:

• Having degree in Hospitality Management or a related field.
• 5+ years of experience in resort, hospitality operations, or management.
• Strong planning, time management, and attention to detail.
• Excellent communication and customer service skills.
• Ability to work in flexible hours, including weekends and holidays.