Operations Manager
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Description
Description
Avada Money Transfer is an Avada Group portfolio which aim is to develop money transfer services in the DRC and internationnally, working in partnership with banks, mobile money operators, and industry partners.
Our vision is to connect people with economic opportunities by facilitating accessible, fast, and secure transfers—both domestically and, eventually, internationally. We aim to link digital channels with a local network to meet the needs of both individuals and businesses.
We are seeking a candidate capable of taking the lead in this business: defining the commercial strategy, forging partnerships, developing the distribution network, and growing both transaction volumes and revenue. The goal is to structure the business, unite the teams, and translate this vision into concrete results, with the support of senior management and the operational, technical, and compliance teams.
Required Qualifications & Experience
The operations Manager will be responsible for:
1. Defining the commercial strategy, building partnerships, expanding the distribution network, and boosting both transaction volumes and revenue.
2. Daily Operations & Cash Management
Interested candidates should submit their CV and a cover letter detailing their relevant experience to the vacancy provided Link or send an email to merveilles.soki@avadapay.com with the subject line "Application: Operations Manager – Kinshasa". Only English documents will be considered.
Avada Money Transfer is an Avada Group portfolio which aim is to develop money transfer services in the DRC and internationnally, working in partnership with banks, mobile money operators, and industry partners.
Our vision is to connect people with economic opportunities by facilitating accessible, fast, and secure transfers—both domestically and, eventually, internationally. We aim to link digital channels with a local network to meet the needs of both individuals and businesses.
We are seeking a candidate capable of taking the lead in this business: defining the commercial strategy, forging partnerships, developing the distribution network, and growing both transaction volumes and revenue. The goal is to structure the business, unite the teams, and translate this vision into concrete results, with the support of senior management and the operational, technical, and compliance teams.
Required Qualifications & Experience
- Experience: Minimum of 5–7 years of operational management experience within a money transfer companies, microfinance institution, telecom mobile money sector, or commercial bank in the DRC.
- Education: BBA, Finance, Economics, or a related field. An MBA will be considered as a plus.
- Languages: Fluency in French and Lingala/Swahili is mandatory. Professional proficiency in English is highly preferred.
- Technical Skills: Advanced proficiency in financial transaction software, CRM platforms, and Microsoft Excel.
The operations Manager will be responsible for:
1. Defining the commercial strategy, building partnerships, expanding the distribution network, and boosting both transaction volumes and revenue.
2. Daily Operations & Cash Management
- Watch over daily money transfers, clearings, and account settlements.
- Make sure there is enough cash to pay out customers.
- Fix system errors, failed transfers, and daily customer issues quickly.
- Sign up, train, and check the performance of new transfer agents.
- Visit work areas regularly to make sure everything follow company rules.
- Manage and guide the internal customer service and operations teams.
- Follow all Central Bank of Congo (BCC) and anti-money laundering laws.
- Work with the compliance and legal teams to stop fraud and protect customer money.
- Write and send regular activity reports your supervisor.
- Deep understanding of the financial landscape, agent banking mechanics, and regulatory environment in the DRC.
- Proven logistics and cash handling management skills in low-infrastructure or challenging environments.
- Strong leadership capability with experience managing remote or geographically dispersed teams.
Interested candidates should submit their CV and a cover letter detailing their relevant experience to the vacancy provided Link or send an email to merveilles.soki@avadapay.com with the subject line "Application: Operations Manager – Kinshasa". Only English documents will be considered.