Operations Manager

AvonRisk is the nation’s leading specialty risk manager for self-insured organizations, uniting respected regional leaders in workers’ compensation, liability, managed care, and risk management across 32 states. With nearly 700 professionals and brands including Intercare, InterMed, George Hills, AS&G Claims Administration, and Allan Koba Compliance Solutions we’re a people-focused, operations-driven organization that prioritizes reasonable caseloads, strong training, collaborative teams, and expert support.

We invest in tools and workflows that reduce friction—not increase volume—and create real career paths for professionals who want to grow or move into leadership. At AvonRisk, you’re part of a team that values good judgment, curiosity, and accountability, and gives you the support to succeed.

Position Summary:

The Operations Manager will play a critical role in the functioning of a top-tier nationwide Investigative Services provider. Assisted by the entire Contego team, the Operations Manager is responsible for day-to-day field operations which include investigator management, client management, and scheduling, with a relentless focus on client satisfaction by providing the best work product in the industry.

Experienced applicants must have excellent communication skills and thorough knowledge of the principles of Surveillance and SIU. This is a fast-paced, growing company that requires someone to be able to work independently, multi-task, take initiative, and work on demanding time constraints. This is a US-based remote position and reports to the Director of Operations.

Essential Functions:

• Lead and manage a team of investigators, providing clear guidance on surveillance and SIU assignments.

• Efficiently allocate resources to meet client requirements and deadlines.

• Maintain the highest ethical standards in investigations and ensure compliance with legal and ethical guidelines.

• Collaborating with both longstanding and new clients, management, and employees, to drive initiatives forward and achieve operational excellence.

• Other duties may be assigned.