Operations Manager

The Operations Manager for the John McCain Veterans Center is primarily responsible for managing staff and day-to-day operations for this transitional housing program. This position is well-suited for individuals with prior military experience or a strong understanding of veteran culture, who demonstrate an appreciation for structure, collaboration, and service.

Shift: Monday - Friday

Duties/Responsibilities

· Manage day-to-day site operations, including scheduling, budgeting, and human capital management.

· Act as administrator for site.

· Identify, analyze, and resolve a wide range of technical, process, and operational issues providing quick and decisive solutions.

· Provide expert knowledge of workforce forecasting and planning to ensure necessary staffing levels to support demand.

· Develop and instill strong, positive program culture among staff, clients, and families.

· Participate in strategic meetings with other program managers.

· Responsible for hiring, training, orientation, supervision, and professional development of staff.

· Maximize employee satisfaction, development, and performance through goal setting, performance management practices, and employee culture-building initiatives.

· Develop and retain team members of staff, providing coaching and developmental opportunities that continuously build, and expand both individual and team capabilities.

· Partner with the leadership team to develop and execute strategic plans, operational goals, and performance metrics that drive productivity.

· Implement compliance and quality initiatives, facilitate program evaluation, and provide progress reports to leadership team.

· Investigate and resolve complaints.

· Respond to emergency and/or crisis situations gracefully; perform intervention and actions as appropriate to optimize patient safety.

· Ensure quality of facility by continuously evaluating and resolving any safety and/or maintenance issues.

· Participate in the development and monitoring of unit budget.

· Develop, implement, and evaluate policies, goals, and objectives.

· Perform other duties as assigned by management.

About Axiom Community of Recovery (ACR)

Axiom Community of Recovery (ACR) is a Phoenix-based 501(c)(3) nonprofit organization dedicated to promoting long-term recovery through peer-driven support, workforce development, and recovery-oriented services. We serve individuals facing substance use and mental health challenges by providing compassionate, community-based programs that empower people to rebuild and lead fulfilling, self-sufficient lives.

ACR specializes in peer support services, case management, workforce development, creative expression, and transitional living for Veterans. Our programs are designed to address the unique needs of underserved populations by combining recovery support with practical life skills, employment readiness, housing stability, and opportunities for personal growth.

Through a holistic and empowering approach, ACR helps individuals build resilience, achieve independence, and create sustainable pathways to recovery.