Operations Manager (Back-of-House)

Company Description

Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms and spacious suites feature picturesque views of the city's skyline and are equipped with thoughtful amenities for laid-back style without any fuss.

Role Description

We are looking for exceptional individuals to join our Future Leaders Programme - a 1-year, career-defining journey.

As an Operations Manager, you will play a pivotal role in supporting the effective execution of hotel operations, ensures the consistent implementation of service standards, Standard Operating Procedures (SOPs), and daily workflows across all operational areas, including Engineering & Sustainability, Housekeeping and Stewarding

This role is responsible for monitoring on-ground performance, coordinating interdepartmental tasks, conducting operational checks, and assisting in resolving guest issues. As a hands-on leader, the Operations Manager helps drive service excellence, operational discipline, and employee accountability while reinforcing the hotel’s commitment to guest satisfaction and operational success.

Responsibilities:

• Lead daily operations across Engineering & Sustainability, Housekeeping & Stewarding, ensuring smooth service and guest satisfaction.
• Support performance reviews, training, and talent development for Engineering & Sustainability, Housekeeping & Stewarding.
• Control departmental expenses, manage employees’ schedules, and optimize resource utilization to maintain operational efficiency.
• Collaborate on manpower planning, recruitment, and disciplinary matters, ensuring all departments have a motivated and skilled team.
• Develop a high-performing team through leadership, continuous development, and effective management. ·
• Oversee inventory control to ensure adequate stock levels and minimize waste.
• Monitor maintenance reports, downtime logs, and perform regular site inspections to ensure smooth hotel operations.
• Supervise the functionality and upkeep of hotel assets through timely preventive and corrective maintenance.
• Manage the Fire Command Centre (FCC), ensuring compliance with safety regulations and emergency preparedness.
• Drive the implementation of preventive maintenance and sustainability initiatives.
• Evaluate and manage vendor, including outsourced service contracts for maintenance, housekeeping, pest control, landscaping, and other external services.
• Ensure compliance with safety, hygiene, and service standards in line with Standard Operating Procedures (SOPs), the Chemical Act, relevant regulations and emergency protocols.
• Ensure proper handling and compliance with the Chemical Act, Hazardous Substances Act, safety standards and regulations, maintaining up-to-date knowledge of cleaning agents and safety requirements.
• Implement cost control measures to maintain departmental budgets, Capital Expenditure (CAPEX), Operating Expenses (OPEX) and reduce unnecessary expenses.
• Monitor team productivity to improve operational efficiency and guest satisfaction.
• Prepare and consolidate necessary operational reports for management review, ensuring accuracy and timely submission.
• Maintain accurate departmental documentation, inspection records, and checklists, ensuring all standards and regulations are met.
• Responsible for maintaining employee attendance and leave request for accuracy payroll processing.
• Analyze guest feedback and operational data to identify areas for improvement and cost-efficiency.
• Participate in departmental meetings to support alignment and issue resolution.
• Participate in strategic planning sessions and operational audits with Department Head.
• Contribute to crisis management and incident investigations, implementing preventive measures.
• Participate in Innovative, Sustainability, Productivity, Workplace Safety & Health (WSH) or equivalent projects, offering operational insights and ensuring cross-departmental project success.
• Perform other duties as assigned by management.

During 2nd half of the year, you will gain exposure to:

• Strategic Planning, Hospitality Management and Leadership Training
• Continue your journey as Back of House Operations Manager and drive impact through an innovation & Sustainability Project.

After the 1-year Future Leaders Programme, you’ll have the opportunity to grow into Senior Operations Manager role through ongoing leadership development and operational impact.

✨Build your dream career.

🌟Lead with purpose.

💡 Create change.

Ready to lead the future of hospitality? Apply now and start your journey with Paradox Singapore today!