Operations Manager

Manager of Operations

About the Role

The Manager of Operations supports the efficient, compliant, and customer-focused day-to-day operations of BHCC. This role turns organizational priorities into practical team plans, monitors performance, and works across functions to resolve operational issues. The ideal candidate has healthcare operations experience, strong project and people-management skills, and a working understanding of the services and workflows they oversee.

Responsibilities

• Coordinate operational plans and workflows across assigned functional areas.
• Promote a customer-focused culture that meets patient, provider, and organizational needs.
• Help maintain compliance with applicable regulatory requirements and BHCC policies.
• Support a collaborative work environment, including team problem-solving and clear communication of quality expectations.
• Monitor expenses, utilization, and budgets; identify and recommend opportunities to improve efficiency.
• Identify, assess, and help resolve operational issues, escalating significant risks or decisions as appropriate.
• Adjust team plans as service needs, priorities, or operating conditions change.
• Track performance measures, evaluate results, and coordinate timely corrective actions.
• Support the implementation of operational changes and process improvements.
• Work with the executive team to translate organizational priorities into departmental objectives and measurable team plans.
• Collaborate with cross-functional partners to align on goals, responsibilities, and performance measures.
• Work onsite daily.

Qualifications and Experience

• 5–7 years of progressive healthcare operations experience, including team or project leadership.
• Oncology or imaging operations experience required.
• Bachelor’s degree in healthcare administration, business, biological or life sciences, engineering, or a related field; equivalent experience may be considered.
• Experience using electronic medical records.
• Demonstrated ability to coach and support team members and build accountability.
• Experience tracking performance measures and supporting programs or process improvements.
• Strong planning, organization, and project-management skills.
• Ability to communicate professionally across organizational levels and escalate issues appropriately.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite.
• Strong documentation, communication, interpersonal, and relationship-management skills.
• Attention to detail, sound judgment, and a high standard of ethics and integrity.

Benefits

We offer competitive salaries and a diverse blend of benefits and incentives. Benefits include:

• Health, dental, and vision insurance
• 401k matching
• FSA
• Company-sponsored life insurance
• Voluntary supplemental life insurance
• Voluntary short-term / long-term disability options
• PTO & paid holidays
• Employee recognition programs
• Team building events & employee appreciation lunches
• Referral bonus programs
• Job training, professional development, & continued education

We’re excited to hear from professionals who are passionate about transforming the healthcare experience.

About the Practice and Mission

At the Beverly Hills Cancer Center, our primary goal is to cure every patient's cancer. Since we know that in many cases advanced-stage cancers cannot be cured, our next goal is to make cancer a chronic disease, with which our patients can live and lead relatively normal lives. We accomplish our goals daily in our Los Angeles facility, which provides state-of-the-art, cutting-edge medical treatment, and caring attention to the mind, body and soul of each and every patient. With this fusion of science and caring, we aim to provide our patients with the best possible healing, and pride ourselves for being one of the best cancer treatment centers internationally.

As a private, comprehensive facility, Beverly Hills Cancer Center provides state-of-the-art cancer treatment under one roof. Our facilities include an innovative radiation oncology center, a soothing and spacious infusion center, a full-service diagnostic imaging center (with MRI, CT, PET/CT, and Bone Scan technology), and a complete, award-winning diagnostic laboratory. We also conduct some of the world’s leading clinical trials for cancer treatment right here in our facility — making ours one of the top cancer centers in Los Angeles and worldwide.

Driven by our unique model and goal to provide exceptional and personalized care, we have become the only private comprehensive cancer treatment facility in Southern California. By combining advanced treatment modalities and technologies, in a soothing environment with caring physicians and staff, we are able to provide maximum peace of mind for patients. While such things may seem like a luxury to some, here at the Beverly Hills Cancer Center we understand that a tranquil, stress-free environment is integral to the healing process.

Beverly Hills Cancer Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.