Operations Manager
Operations Manager | Forney, TX
Infinity Texas Air is growing — and we're looking for a strong, decisive Operations Manager to lead from the front.
This is not a sit-behind-a-desk role. This is for a leader who understands HVAC and plumbing, knows how to drive performance, and isn't afraid to hold a team accountable while building a winning culture.
If you know how to turn chaos into structure, improve call quality, increase margins, and elevate customer experience, this is your opportunity to run a branch like it's your own. You will be responsible for driving operational excellence, production, margin performance, and a 5-star customer experience across HVAC and plumbing. This role requires strong leadership, financial awareness, and the ability to align people, process, and performance.
Responsibilities
- Oversee day-to-day operations of HVAC and plumbing teams to ensure timely project completion and service calls
- Effectively communicate expectations and accountability to branch teammates to increase revenue, manage workload and job costs, and achieve production and margin objectives
- Promote customer satisfaction through high-quality service and a 5-star experience at every customer touch point, maintaining a minimum Google rating of 4.8
- Monitor job schedules, labor costs, and resource allocation to drive optimal performance
- Manage budgets, expenses, and overall financial performance of the department
- Monitor and drive KPIs including revenue, close rates, average ticket, productivity, and margins
- Recruit, train, and mentor HVAC and plumbing technicians, installers, and support staff
- Conduct regular performance evaluations and provide coaching for continuous improvement
- Partner with dispatch to protect board integrity, technician routing, and daily capacity
- Foster a positive, accountable, and safe work environment, ensuring compliance with safety regulations
- Implement quality control measures to maintain industry standards and protect the company's reputation
- Oversee and ensure proper use of ServiceTitan across service, install, and dispatch functions
- Serve as the primary operational leader and point person for the branch