Operations Manager

The Operations Manager oversees the operational effectiveness of Boys & Girls Clubs of Metro Los Angeles by ensuring systems, processes, facilities, safety operations, and organizational infrastructure are implemented consistently across the organization.

This role is responsible for strengthening day-to-day operational execution, reinforcing accountability, improving cross-department coordination, and maintaining organizational efficiency. The Operations Manager serves as a key operational partner to the Vice President of Programs & Operations and ensures organizational expectations, timelines, and systems are clearly communicated, implemented, and followed.

The Operations Manager directly supervises Facilities Staff and the Data Manager and serves as the primary liaison for the organization’s third-party IT vendor.

The ideal candidate is highly organized, solutions-oriented, and able to manage multiple operational priorities with consistency, urgency, and strong follow-through. This person must be comfortable reinforcing expectations, managing competing priorities, holding staff and vendors accountable, and creating structure and operational consistency across teams and systems. The ideal candidate is also a quick learner who can adapt to changing organizational needs and move work forward with limited direction.

JOB RESPONSIBILITIES:

Operational Leadership & Execution

• Lead implementation and follow-through of operational priorities and organizational initiatives.
• Ensure operational tasks, timelines, and deliverables are completed accurately and on time.
• Identify operational gaps, inefficiencies, and areas needing additional structure or process improvement.
• Reinforce organizational standards, processes, and expectations across departments and sites.
• Maintain smooth and effective day-to-day organizational operations.
• Coordinate organizational readiness for audits, assessments, inspections, and compliance-related reviews.

Facilities Oversight

• Provide day-to-day supervision and oversight of Facilities Staff.
• Monitor facilities requests, work orders, preventative maintenance schedules, and project timelines.
• Ensure facilities issues, repairs, and operational needs are addressed in a timely and professional manner.
• Oversee facilities-related communication, repairs, projects, and operational priorities in partnership with Facilities Staff, vendors, contractors, and site leadership.
• Oversee facilities workflows, vendor follow-through, and site operational readiness.
• Manage organizational facilities and capital improvement projects, including coordination, vendor communication, timelines, and project follow-through.
• Ensure sites are clean, safe, organized, and operationally ready.

Safety Operations Support

• Coordinate organization-wide safety operations and compliance processes.
• Monitor and track safety requirements, corrective actions, incident follow-up, and required documentation.
• Coordinate logistics and operational follow-through related to safety assessments, site readiness, and safety-related vendor services or corrective actions.
• Reinforce organizational safety standards and expectations.
• Partner with leadership to maintain a culture of safety throughout the organization.

Data & Systems Oversight

• Provide day-to-day supervision and oversight of the Data Manager.
• Ensure organizational data systems, trackers, and reporting processes are maintained consistently and accurately across sites.
• Reinforce standardized processes, timelines, and reporting expectations.
• Oversee development and maintenance of clear, user-friendly systems and procedures.
• Monitor operational dashboards, tracking systems, and organizational tools for consistency and completion.
• Ensure organizational data and operational information are accessible, understandable, and reliable.

Vendor Coordination & Operational Partnerships

• Oversee operational coordination and follow-through with facilities, safety, and technology-related vendors in collaboration with Facilities staff and organizational leadership.
• Monitor vendor responsiveness, timelines, deliverables, and follow-through.
• Ensure vendors understand organizational expectations, priorities, and operational needs.
• Escalate unresolved vendor concerns or operational delays as needed.

Technology & IT Vendor Coordination

• Serve as the organizational liaison for the organization’s third-party IT vendor.
• Coordinate communication and follow-through regarding organization-wide technology concerns or operational issues impacting sites or departments.
• Coordinate organizational technology needs, projects, and equipment tracking as needed.
• Reinforce organizational technology procedures and operational consistency across sites and departments.

Cross-Department Coordination

• Work collaboratively with Programs, HR, Facilities, Data, and organizational leadership to maintain operational effectiveness.
• Improve communication, coordination, and follow-through across teams.
• Lead and coordinate implementation of organization-wide systems, procedures, and operational practices.
• Coordinate project coordination, follow-through, and timeline management across assigned areas of responsibility.

Supervisory Responsibilities

• Directly supervises Facilities Staff and the Data Manager.
• Provide guidance, accountability, and operational leadership to assigned staff.
• Reinforces organizational expectations, timelines, and standards.
• Ensures assigned staff meet deadlines, follow organizational procedures, and maintain clear communication regarding operational responsibilities.
• Addresses operational gaps, inconsistencies, and follow-through concerns in a timely and professional manner.
• Promote staff accountability, operational consistency, and continuous improvement.