Operations Manager
Description
Are you a dynamic hospitality professional with a passion for luxury safari tourism, business development and exceptional guest experiences?
An exciting opportunity is available for an experienced Operations Manager overseeing a prestigious luxury safari lodge in Uganda.
This is more than a traditional operations role! We are looking for a commercially minded hospitality leader who can drive lodge operations, elevate luxury standards, generate new business and build valuable relationships within the international travel market.
KEY RESPONSIBILITIES
Operations & Lodge Management
Oversee the day-to-day operations of the luxury safari lodge.
Ensure exceptional guest experiences and world-class service delivery.
Drive operational efficiency and maintain hospitality standards.
Identify opportunities to enhance the overall guest offering.
Sales & Business Development
Proactively identify and secure new business opportunities.
Manage the full sales cycle, from lead generation and client engagement through to negotiations and deal closure.
Develop and maintain relationships with international travel partners, tour operators and high-end travel networks.
Drive occupancy, revenue growth and commercial performance.
Marketing & Brand Development
Promote the lodge to international luxury travel markets.
Develop and implement sales and marketing initiatives.
Strengthen the property's positioning within the luxury safari sector.
Identify new markets and opportunities to grow the business.
Service & Product Development
Continuously evaluate and improve lodge services and facilities.
Elevate the overall luxury guest experience.
Introduce improvements that enhance the property's competitiveness and reputation.
THE OPPORTUNITY
International career opportunity in Uganda.
Lead and develop a luxury safari property.
If you have the operational expertise, international connections and commercial drive to take a luxury safari property to the next level, we would love to hear from you!
Requirements
South African candidate with a strong background in luxury hospitality, safari camps, high-end resorts or luxury tourism.
Previous experience in a senior lodge operations or hospitality management position.
An established international client network and strong industry relationships.
Proven sales and business development capabilities.
Experience generating leads, negotiating and closing business.
Strong commercial acumen and the ability to drive revenue.
A hands-on, entrepreneurial approach to management.
Excellent communication, leadership and relationship-building skills.
Willingness to relocate and work in Uganda.