Operations Manager – JVM Meat & Frozen

About JVM Meat & Frozen

JVM Meat & Frozen is a new neighbourhood butchery serving the Pasir Ris community with a wide selection of fresh and frozen meats, including mutton, chicken, beef, marinated products and ready-to-cook offerings.

We are building JVM as a clean, professionally managed and customer-focused modern butchery that combines traditional neighbourhood service with strong operational standards, product quality and efficient inventory management.

We are looking for an experienced and dependable Operations Manager to take ownership of the day-to-day operations of the outlet and help build a strong operational foundation as the business grows.

Key Responsibilities

Store & Daily Operations

• Take overall responsibility for the smooth day-to-day operation of the butchery.

• Ensure the outlet opens, operates and closes according to company procedures.

• Maintain high standards of cleanliness, hygiene, organisation and product presentation.

• Ensure equipment, cold rooms, chillers, freezers and work areas are properly maintained.

• Identify operational problems early and resolve them promptly.

Staff Management

• Supervise butchers, retail assistants and other outlet employees.

• Prepare staff rosters and ensure adequate manpower coverage.

• Allocate duties and monitor staff performance throughout the working day.

• Train employees on operational procedures, customer service, hygiene and product-handling standards.

• Maintain discipline, punctuality and productivity within the team.

• Provide regular feedback to management regarding staff performance and manpower requirements.

Inventory & Stock Control

• Monitor daily stock levels for fresh and frozen meat products.

• Coordinate ordering and replenishment with suppliers and management.

• Ensure proper receiving, weighing, storage, labelling and rotation of products.

• Implement and enforce FIFO/FEFO inventory practices where applicable.

• Conduct regular stock counts and investigate discrepancies.

• Minimise wastage, spoilage, shrinkage and unnecessary stock holding.

• Monitor slow-moving products and recommend promotions, markdowns or purchasing adjustments.

Meat & Product Operations

• Ensure meats are handled, portioned, cut, packed and displayed according to JVM standards.

• Monitor product quality, freshness, presentation and portion consistency.

• Coordinate preparation of marinated and value-added meat products.

• Ensure correct weighing, pricing, labelling and packaging of all products.

• Work closely with butchers to maximise usable yield from carcasses and primal cuts while reducing wastage.

Food Safety & Compliance

• Maintain strict food hygiene and food safety standards throughout the outlet.

• Ensure correct temperature control and cold-chain procedures are followed.

• Maintain required cleaning, temperature and operational records.

• Ensure staff comply with relevant SFA requirements and company SOPs.

• Support the implementation and maintenance of Halal operational requirements and procedures where applicable.

• Work with management and external consultants during inspections, audits and certification processes.

Sales & Customer Experience

• Maintain a high standard of customer service.

• Handle customer enquiries, feedback and complaints professionally.

• Ensure products are properly displayed and priced.

• Recommend merchandising, promotions and product bundles to improve sales.

• Build relationships with regular neighbourhood customers.

• Help develop JVM into a trusted butchery within the Pasir Ris community.

Financial & Operational Performance

• Monitor daily sales, purchases, wastage and stock movement.

• Assist management in maintaining healthy product margins.

• Identify opportunities to reduce operating costs without compromising quality.

• Monitor cash-handling and POS procedures.

• Prepare basic daily and weekly operational reports for management.

• Track key operational indicators including sales, wastage, stock variance, manpower utilisation and product availability.

Business Development & Growth

• Assist management with the launch and development of new products.

• Support future expansion into delivery, e-commerce, wholesale and corporate orders.

• Recommend improvements to store layout, workflows and operating procedures.

• Help establish scalable systems that can eventually be replicated across additional JVM outlets.

Requirements

• Minimum 3–5 years of relevant retail, supermarket, meat, food-service or FMCG operational experience.

• Previous experience in a supervisory, assistant manager or operations management position preferred.

• Experience in a butchery, meat-processing, supermarket fresh-food department or similar environment will be highly advantageous.

• Strong understanding of inventory control, stock rotation and wastage management.

• Able to manage frontline staff firmly but fairly.

• Comfortable working in a fast-paced retail environment.

• Strong problem-solving and organisational abilities.

• Good communication skills.

• Basic computer literacy and ability to work with POS systems, spreadsheets and operational reports.

• Able to work weekends, public holidays and peak festive periods when required.

• Physically comfortable working within a meat retail and cold-storage environment.

Preferred Attributes

We are especially interested in candidates who are:

• Hands-on and willing to work alongside the team when necessary.

• Commercially minded and conscious of margins, wastage and productivity.

• Experienced in meat or fresh-food retail.

• Comfortable managing employees from different backgrounds.

• Reliable, disciplined and accountable.

• Able to establish systems rather than simply follow instructions.

• Customer-focused and capable of building relationships with regular customers.

• Interested in growing together with JVM as the business expands.

Compensation

Monthly Salary: $4,500 – $4,800

Final salary will depend on the candidate's relevant experience, operational capabilities and suitability for the role.

This position offers significant responsibility and the opportunity to play a key role in building JVM Meat & Frozen from its early stages into a professionally managed and scalable neighbourhood butchery business.