Operations Manager CADD

You will own CADD minting, redemption, reconciliation, and reporting processes. You will manage client onboarding, banking partners, vendors, controls, incident response, and operational metrics. You will automate evidence and reporting, and help hire, mentor, and lead future operations analysts.

Responsibilities

• Manage end-to-end CADD issuance and redemption workflows.
• Reconcile on-chain supply, reserve accounts, and internal ledgers daily.
• Onboard direct mint and redemption clients and conduct KYC, KYB, and AML processes.
• Manage relationships with reserve banks, attestation firms, blockchain analytics providers, and other vendors.
• Design maker-checker approvals, transaction limits, and freeze and blocklist procedures.
• Map operational risks, write runbooks, and lead incident responses.
• Automate reserve reporting, attestation support, regulatory filings, and transaction-monitoring evidence.
• Define and review KPIs for turnaround times, reconciliation breaks, onboarding, and exceptions.
• Help hire, mentor, and lead operations analysts.

Requirements

• 5+ years of payments, treasury, banking, or fintech operations experience.
• Experience owning processes where errors have financial consequences.
• Knowledge of wires, EFT, Lynx, settlement timing, and payment cut-offs.
• Experience with daily reconciliations across multiple systems.
• KYC, KYB, AML, transaction monitoring, and escalation experience.
• Experience designing controlled operational processes.
• Advanced spreadsheet skills and SQL, scripting, or workflow automation experience.
• Strong communication skills under pressure.
• Bachelor's degree in business, finance, operations management, or a related field, or equivalent experience.

Benefits

• Comprehensive health, dental, and paramedical coverage.
• Hybrid work in Toronto or Calgary with at least three office days per week.
• Generous vacation.