Operations Manager
About Us
At CHAO YUAN, we are dedicated to preserving and serving authentic Teow Chew (Teochew) heritage cuisine—from traditional braised delights and fresh steamed seafood. We pride ourselves on exceptional hospitality, culinary excellence, and creating memorable dining experiences for our guests.
We are looking for an experienced, dynamic, and hands-on Food Services Manager to lead our front-of-house operations and ensure smooth daily service.
Key Responsibilities
Restaurant Operations: Oversee daily front-of-house (FOH) operations, ensuring seamless service flow, fast table turnaround, and exceptional guest satisfaction.
Team Leadership & Training: Lead, recruit, schedule, and train service staff in hospitality standards, menu knowledge (including Teochew specialty dishes and tea pairings), and hygiene protocols.
Customer Experience: Maintain high service standards, handle customer feedback or complaints professionally, and build strong rapport with regular patrons and VIP guests.
Kitchen Coordination: Work closely with the Head Chef and kitchen team to coordinate order pacing, daily specials, food quality control, and inventory flow.
Financial & Inventory Management: Assist with managing daily sales, labor costs, food waste, operating supplies, and POS closing reports.
Compliance & Safety: Ensure full compliance with local food safety regulations, health standards, and workplace safety guidelines.
Any ad hoc tasks assigned
Requirements
Experience: Minimum 5 years of managerial or supervisory experience in the food service industry, preferably in traditional Chinese dining or high-volume casual/fine dining.
Cuisine Knowledge: Familiarity with Chinese dining culture and Teochew cuisine/traditions is highly advantageous.
Languages: Proficiency in English and [Mandarin/Teochew dialect] is preferred to communicate effectively with staff, suppliers, and guests.
Leadership Skills: Strong interpersonal, team-building, and conflict-resolution abilities.
Flexibility: Willingness to work split shifts, weekends, and public holidays as required in the F&B industry.
Benefits & Perks
Competitive salary package with performance bonuses
Duty meals provided
Clear opportunities for career growth and advancement