Operations Manager

Key Responsibili0es

• Manage daily opening, opera0ng, and closing ac0vi0es of the restaurant.

• Supervise, train, and schedule staff to ensure efficient workflow and quality customer

service.

• Develop and implement standard opera0ng procedures for service, food handling, cash

handling, and inventory control.

• Monitor stock levels, purchasing, wastage, and opera0ng expenses to improve cost

efficiency.

• Ensure cleanliness, food safety, workplace safety, and compliance with applicable

regulations.

• Handle customer complaints and resolve opera0onal issues promptly.

• Coordinate with the Sales Manager on promo0ons, bookings, events, and customer

requirements.

• Monitor daily sales reconcilia0on, staff performance, and opera0onal reports.

• Coordinate equipment maintenance, repairs, and other restaurant facility requirements.

• Recommend improvements to restaurant opera0ons, service quality, and business

efficiency.

Specific Responsibilities

1. Assist in creating weekly staff schedules, resolve staff conflicts, and ensure that all shifts are covered.

2. Track inventory levels, order supplies, monitor wastage, and coordinate with suppliers to ensure timely deliveries.

3. Conduct regular inspections, enforce hygiene standards, and ensure all staff comply with food safety protocols.

4. Assist in preparing budgets, monitor daily financial performance, and suggest cost-cutting measures.

5. Address customer complaints, gather feedback, ensure that service is timely and efficient, and handle reservations.

6. Observe operations, identify bottlenecks, suggest process improvements, and work to implement more efficient workflows.

Competencies

1. Staff scheduling, conflict resolution, and performance management.

2. Inventory tracking, supply chain management, ordering and stock control.

3. Knowledge of food safety standards, quality control processes, and maintaining hygiene regulations.

4. Budgeting, financial tracking, cost control, and profit maximization.

5. Customer relationship management, problem-solving, and customer service standards.

6. Process optimization, workflow management, and operational problem-solving.

Duration: 6 months