Operations Manager - Commercial Office Furniture Installation

About the Role

We are seeking a dynamic Operations Manager to lead our field installation operations and drive excellence across service delivery, talent development, and client satisfaction. In this pivotal role, you will oversee installation teams, manage operational standards, and serve as a key ambassador for our brand and values.

What You’ll Do

Leadership & Personnel Management

• Hire, train, coach, and develop installation employees, subcontractors, and temporary staff to ensure proficiency, efficiency, and a superior client experience.
• Mentor lead installers in project analysis, work planning, labor management, client relations, and administrative processes.
• Define role responsibilities and skill expectations; recommend personnel for positions based on experience and performance.
• Monitor and evaluate employee performance, managing development plans and recommending wage adjustments as appropriate.
• Maintain positive employee relations, guiding corrective actions and resolving issues as needed.
• Collaborate with leadership to identify training gaps and implement solutions.

Quality & Client Satisfaction

• Partner with leadership to define installation service standards and ensure they are met across all projects.
• Establish and track client satisfaction measures; address issues proactively to maintain strong relationships.
• Participate in quality initiatives and continuous improvement efforts.
• Serve as a client liaison to resolve installation-related concerns quickly and professionally.

Budget & Financial Responsibility

• Support the development of a division scorecard and monitor budget performance to meet financial targets.

Facility & Equipment Oversight

• Research and evaluate tools, machinery, and equipment to ensure cost-effective procurement.
• Analyze equipment specifications and recommend upgrades to enhance productivity and efficiency.
• Maintain accurate inventory and ensure proper maintenance of installation equipment.

Field Operations

• Ensure division policies and procedures support productivity, efficiency, profitability, and high-quality work.
• Schedule installation projects and ensure timelines are met.
• Coordinate with Project Management and administrative teams to establish streamlined workflows from scheduling through completion.
• Conduct jobsite readiness checks and serve as a communication bridge between clients, sales teams, and installation staff.
• Perform unplanned jobsite inspections and installation work when necessary.
• Attend internal meetings and external client appointments.

Safety Management

• Maintain and enforce division safety policies and standards.
• Conduct safety meetings, audits, and inspections, ensuring timely resolution of issues.
• Facilitate safety training during onboarding and provide hands-on instruction.
• Oversee distribution and tracking of Personal Protective Equipment (PPE).

What We’re Looking For

• Proven leadership in field operations, installation services, construction, or related environments.
• strong communication, coaching, and problem-solving skills.
• Ability to balance strategic planning with hands-on oversight.
• Commitment to quality, safety, and delivering exceptional client experiences.

Why Join Us?

• Make a meaningful impact on operational excellence and talent development.
• Lead a dedicated team in a role with significant autonomy and visibility.
• Be part of a company committed to quality, client satisfaction, and continuous improvement.