Operations Manager (Dance Academy)
Our client is looking for a Operations Manager to join the team. The Operations Manager is a key leadership role at thier Dance Academy. This person ensures their studio runs smoothly every day, supports our teachers and coordinators, and delivers a warm, organised, and professional experience for parents and students. The ideal candidate is confident, structured, and enjoys leading people, managing systems, and creating a positive environment for families
About Our Client
The company main business is for performing arts education, committed to delivering exceptional artistic training in a supportive and inspiring environment.
Hiring
- Job Title : Operations Manager
- Location: Singapore
- Role Type: Full-time, onsite
- Reports to: General Manager
Working hours:
● 5-day work week (rotating schedule)
● Business Operational Hours: 9:00am to 9:00pm
● Shift Structure: 8‑hour shifts within that 12‑hour operating window
● Must be willing to work on weekends, with up to 2 weekend days off per month .
Key Responsibilities
Studio Operations
● Oversee daily studio operations across class flow, teacher coordination, and studio readiness.
● Ensure all classes start and end on time, with smooth transitions between groups.
● Manage administrative processes including attendance, waitlists, enrolments, withdrawals, and fee-related queries.
● Maintain high standards of safety, cleanliness, and studio presentation.
● Monitor operational risks and propose improvements to workflows and SOPs.
● Ensure all studio equipment, props, and teaching materials are available and well-maintained.
Parent and Student Experience
● Lead parent communication with clarity, warmth, and professionalism, reflecting ATJ’s tone.
● Handle escalations with maturity, empathy, and strong problem-solving.
● Support parents with onboarding, class placement, schedule changes, and student progress queries.
● Build positive relationships with families, ensuring they feel welcomed and supported.
● Uphold ATJ’s values in every interaction, creating a safe and encouraging environment for students.
Team Leadership
● Guide Customer Support Team members and part-time staff, ensuring clear expectations and consistent follow-through.
● Provide structured instructions, operational notes, and daily task lists.
● Support teachers with class flow, student management, and operational needs.
● Foster teamwork and open communication across the studio.
● Uphold high standards of professionalism, punctuality, and accountability.
Cross-Studio Collaboration
● Work closely with other Studio/Operations Managers to ensure consistency across Forum, Katong, and Dunearn.
● Support shared initiatives such as recital operations, ticketing, holiday camp programs, and relevant competition logistics.
● Contribute operational insights to leadership discussions and planning.
● Participate in weekly operations check-ins and project updates.
Requirements
Essential
● Strong operations background in education, enrichment, hospitality, or retail service environments.
● Excellent communication skills with a warm, parent-friendly tone.
● Confident decision-maker with strong ownership and follow-through. ● Highly organised, structured, and comfortable managing multiple priorities.
● Positive, proactive team player who contributes to a healthy studio culture.
● Comfortable working in a fast-paced environment with children and families.
● Experience using customer relationship management systems (CRM) for communication, scheduling, or customer follow-up.
● Ability to learn new digital tools quickly and maintain accurate records across systems. Advantageous
● Experience managing a centre, studio, or customer-facing team.
● Familiarity with scheduling systems, ticketing platforms, or CRM tools such as Respond.io, iClassPro, or similar.
● Retail or Hospitality leadership experience (supervisor or manager level) with exposure to service recovery, customer flow management, and team coordination.
● Experience in dance, arts, or enrichment environments.
● Ability to analyse operational risks and propose improvements.
Why Join Them
● Be part of a supportive, energetic team that values collaboration and growth.
● Make a meaningful impact by helping families find the right classes for their children.
● Work in a creative, dynamic environment with strong operational and marketing support.
● Opportunities for professional development and cross-studio leadership.
● A warm, community-focused culture built on kindness, clarity, and excellence.
ORYX TALENT PTE LTD |Co Registration No: 202549948R | KAH Personnel License No: R26161400 | EA License No: 25C3248