Operations Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Match capacity (drivers) to daily demand (freight) each day.
• Act as a 2nd level problem solver for issues regarding operations.
• Responsible for minimizing deadhead and cartage expenses.
• Lead operation team of Fleet Managers, Customer service Managers, Account Managers and Accessorial Advisers.
• Ensure Fleet Managers are effectively dispatching drivers, negotiating load assignments and assuring appointments are made and communicated.
• Recognize and record positive perfo rmance of contractors and employees.
• Support Vice President of Operations with managing the departmental budget.
• Assure that service failures are reconciled on a timely basis.
• Evaluate each service failure on loads that originate with specific customers and ensure proper reporting of reason code.
• Assist Fleet Managers & Customer Service Managers with prioritizing each load to be designated as; must move, important, available for choice, set driver aside as hold for dispatch, communicate “no load” situations and establish call back timing, pre-assigned.
• Service special request needs of Sales and Marketing, Fleet Managers, and Account managers.
• Assist Equipment Control Specialist in trailer control and coordination.
• Proactively support the organization’s goals and objectives.
• Develop and maintain customer base.

• Overseeing business process- insuring day to day operations and workflow efficiency.
• Fostering a positive work environment.
• Problems solving & decision Making- identifying and resolving operational issues and implementing solutions to improve performance.
• Prioritize Safety as most important function and insure proper training and adherence to policy.