Operations Manager
You will be the force that keeps our services running reliably for the communities that depend on them. This is a high ownership boots-on-the-ground role where you will lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience. This is a fully in-person position with the expectation that you will be onsite 4-5 days per week.
Responsibilities
- Run the daily onsite operations of the service to provide riders with safe, reliable, and accessible transportation
- Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues
- Guide and support drivers, building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service
- Turn rider and community feedback into tangible improvements and collaborate with internal teams on operational improvements
- Use data and technology to understand service performance, diagnose problems, and implement solutions
- Act as the operational bridge between city partners, drivers, and Via central teams
Requirements
- Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work
- Relationship oriented, earning trust from drivers, riders, teammates, and city partners
- Hands-on and proactive, preferring to be in the field
- Tactical and strategic, able to problem-solve issues and think long term
- Deep understanding of fixed-route transit challenges including time-point adherence, breakdown escalations, and run scheduling logistics for large-scale operations
- Comfortable working around Class B/Class A vehicles and understand safety, maintenance, and maneuvering requirements for 35-to-45-foot coach buses
- Proven track record of managing and retaining professional CDL drivers, emphasizing safety and compliance (DOT/FMCSA)
- Able to commute to the Tulare area 4-5 days a week
Benefits
- Free medical plans
- 401K matching