Operations Manager
Posted Updated
Position: Operations Manager
Location: Tamworth (Hybrid)
Grade: RCS. L
Shift patterns: Monday-Friday. Day time hours (08:00-16:30/08:30-17:00)
Contract Type: Permanent (Full-Time)Ready to lead a high-profile customer operation? Join us as an Operations Manager in Tamworth (Hybrid), where you'll drive performance, build strong customer relationships, and lead a high-performing team on a key customer contract.
✅A TYPICAL DAY MAY INVOLVEBuild and maintain strong partnerships with carriers and service providers, driving performance, compliance, and long-term supply chain successLiaising directly with DHL entities, such as DHL Global Forwarding and DHL Express around international air freight requirementsLead carrier performance management through KPI monitoring, service reviews, and continuous improvement initiatives to exceed customer expectationsAct as the key operational escalation point, ensuring the timely resolution of issues while maintaining exceptional customer service...
Location: Tamworth (Hybrid)
Grade: RCS. L
Shift patterns: Monday-Friday. Day time hours (08:00-16:30/08:30-17:00)
Contract Type: Permanent (Full-Time)Ready to lead a high-profile customer operation? Join us as an Operations Manager in Tamworth (Hybrid), where you'll drive performance, build strong customer relationships, and lead a high-performing team on a key customer contract.
✅A TYPICAL DAY MAY INVOLVEBuild and maintain strong partnerships with carriers and service providers, driving performance, compliance, and long-term supply chain successLiaising directly with DHL entities, such as DHL Global Forwarding and DHL Express around international air freight requirementsLead carrier performance management through KPI monitoring, service reviews, and continuous improvement initiatives to exceed customer expectationsAct as the key operational escalation point, ensuring the timely resolution of issues while maintaining exceptional customer service...