OPERATIONS MANAGER
About us
At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.
We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.
Responsibilities
Key Responsibilities
1. Operations Management
- Manage daily operations of Order Control, Picking, Packing, Kitting/Splitting, and Shipping departments to ensure timely and accurate order fulfillment.
- Monitor workflow, resource allocation, and department performance to meet customer requirements and business objectives.
- Ensure adherence to established standard operating procedures (SOPs), work instructions, and operational policies.
- Coordinate with Shipping and Other Departments to resolve operational Issues.
2. Order Fulfillment and Inventory Control
- Oversee order validation, prioritization, release, and execution to achieve on-time delivery commitments.
- Ensure accuracy of order picking, packing, kitting, and splitting activities while minimizing errors and rework.
- Monitor inventory movements and transaction accuracy within warehouse management systems.
- Investigate inventory discrepancies and implement corrective actions to maintain inventory integrity.
3. Performance and Productivity Management
- Establish and monitor key performance indicators (KPIs) such as productivity, accuracy, cycle time, on-time shipment, backlog, and service levels.
- Analyze operational data to identify trends, bottlenecks, and opportunities for improvement.
- Drive initiatives to improve efficiency, reduce operational costs, and enhance customer satisfaction.
- Ensure optimal utilization of manpower, equipment, and warehouse resources.
4. Team Leadership and Development
- Lead, coach, and develop supervisors, team leaders, and associates to achieve operational goals.
- Conduct regular performance reviews, employee development discussions, and succession planning activities.
- Promote employee engagement, teamwork, accountability, and continuous learning.
- Address employee concerns and facilitate conflict resolution while maintaining a positive work environment.
5. Quality and Compliance
- Ensure compliance with company policies, customer requirements, and regulatory standards.
- Drive quality initiatives to reduce defects, shipment errors, and customer complaints.
- Support internal and external audits and ensure timely closure of findings.
- Maintain operational documentation and records in accordance with company requirements.
6. Safety and Risk Management
- Promote a strong safety culture and ensure compliance with workplace health and safety regulations.
- Conduct regular safety reviews and risk assessments within operational areas.
- Investigate incidents, identify root causes, and implement preventive measures.
- Ensure proper use and maintenance of warehouse equipment and facilities.
7. Continuous Improvement
- Lead Lean, Six Sigma, and process improvement initiatives to enhance operational performance.
- Implement best practices, automation opportunities, and process optimization projects.
- Facilitate problem-solving activities utilizing Root Cause Analysis (RCA), Kaizen, and other continuous improvement methodologies.
- Drive digitalization and system enhancement initiatives to improve operational visibility and efficiency.
Requirements
Educational Qualifications
- Bachelor's Degree in Supply Chain Management, Logistics, Industrial Engineering, Business Administration, Operations Management, or a related field.
- Master's Degree or professional certifications in Supply Chain, Logistics, Lean Six Sigma, or Operations Management is an advantage.
Experience Requirements
- Minimum of 5-8 years of progressive experience in warehouse, distribution, logistics, or manufacturing operations.
- At least 3 years of supervisory or management experience leading warehouse fulfillment teams.
- Proven experience managing Order Control, Picking, Packing, Kitting/Splitting, Inventory Control, and Shipping Operations.
- Experience working with Warehouse Management Systems (WMS), ERP systems (SAP, Oracle, JDE, or equivalent), and inventory management tools.
- Strong background in productivity improvement, process optimization, and continuous improvement initiatives.
- Experience handling customer service-related operational requirements, service level agreements (SLAs), and key performance indicators (KPIs).