Operations Manager, Directed Content

You will oversee our Directed Content research pods, taking accountability for the overall performance of the teams under your purview. You'll motivate, manage, and support a diverse team of bilingual Analysts as they deliver high-quality, relevant content against volume and coverage goals. You will cultivate talent through coaching, goal setting, and clear, actionable feedback, while also acting as a process optimizer who identifies and resolves bottlenecks in Analyst workflows. You'll collaborate closely with Project Managers and Sector Leads to ensure the content you deliver is timely and relevant.

Responsibilities

• Manage a team of Directed Content Analysts aligned to sectors of coverage and structured in pods
• Set and track performance KPIs for your team that balance output quality, relevance, and volume
• Guide the professional development of Analysts under your supervision
• Ensure overall library quality and relevance by partnering with Project Managers and Sector Leads to adjust research focus and sourcing strategies
• Coordinate with Project Managers to define and update coverage territories based on evolving coverage goals and team capacity
• Hire and onboard Analysts
• Partner with Directed Content leadership and Directors of Research to define and update Directed Content coverage goals
• Partner with Directed Content Enablement to design and maintain process documentation and knowledge resources for team
• Partner with Director of Contributor Relations to ensure optimal Client Contributor coverage
• Work closely with leadership and cross-functional teams to troubleshoot issues and devise process, systems, and workflow improvements
• Review and approve expert rates over a fixed threshold, keeping average expert costs below $300 per call