Operations Manager - Earthmoving Equipment

• Manage the overall performance of Parts, Service, and Product Support
  
• Set and monitor revenue, gross profit, and customer support targets
  
• Identify opportunities to grow aftermarket sales and retain customers
  
• Ensure significant customer or equipment support issues are resolved
  
• Oversee workshop and field service performance through the responsible Managers
  
• Monitor productivity, work in progress, turnaround times, and job closure
  
• Promote planned maintenance and reduce repeat repairs
  
• Support the team with escalated operational or technical matters
  
• Oversee Parts performance and stock availability through the Parts team
  
• Monitor sales, stock levels, lost sales, and slow-moving inventory
  
• Ensure stock controls are in place, and that working capital is managed responsibly
  
• Support supplier and OEM discussions where escalation is required
  
• Maintain oversight of key customer, OEM, technical, and warranty matters
  
• Coordinate support between Parts, Service, Technical teams, and OEMs when required
  
• Ensure critical breakdowns and recurring issues are escalated and resolved
  
• Monitor warranty claims and OEM support at a management level
  
• Take management responsibility for approved operational budgets and targets
  
• Review revenue, gross profit, costs, and profitability with the relevant managers
  
• Require corrective action plans where budget or KPI performance is below target
  
• Provide oversight rather than managing routine day-to-day activities
  
• Provide direction and support to the managers responsible for Parts, Service, and Product Support
  
• Set clear departmental expectations linked to budgets and KPIs
  
• Review team performance, capability, and resource requirements with the responsible managers
  
• Become involved in employee relations matters, development, and succession planning when management input is required
  

Requirements

• Grade 12
  
• Diploma or Degree in Business Management, Engineering, Operations Management, Supply Chain Management, Commercial Management, or a related field
  
• Red Seal Trade Qualification highly advantageous
  
• Postgraduate Management Qualification advantageous
  
• Minimum 8 years' experience within the heavy equipment, construction equipment, mining equipment, or related aftermarket environment
  
• Minimum 5 years' experience in a management position overseeing Parts, Service, Product Support, or Aftermarket operations
  
• Demonstrated responsibility for P&L, operational budgets, and departmental profitability
  
• Strong understanding of workshop operations, parts management, inventory control, and customer support
  
• Experience working with OEMs, warranty administration, and service excellence initiatives
  
• Demonstrated ability to lead managers and drive operational improvements across multiple locations
  
• Valid driver's licence