Operations Manager

Schedule: Full-Time | Monday–Friday | 8:30 AM–4:30 PM
About Us and Our Program:
Since January 8th 1948, Easterseals New Jersey has worked to meet the continuously growing needs of people with disabilities and their families. Our Prevocational Job Training program combines hands-on workshops, real-world practice, and supportive coaching to prepare participants with disabilities for competitive employment.
What You'll Do
The Operations Manager is responsible for overseeing all production operations in extended employment. Delivers services that achieve a high degree of quality and profitable financial outcomes. Collaborates closely with internal teams on areas of production that pertain to quality control, work distribution, skills assessment, and business leads. Ensures the delivery of outstanding and highly responsive internal and external customer service with a high degree of flexibility and creativity.
Key responsibilities include:

Provides leadership and support to direct reports and consumers that lead to successful outcomes.
Supervises the production operations to ensure profitable outcomes for extended and supported employment.
Ensures the highest quality standards of production are achieved based on specific contractual production requirements.
Conceives new ideas and makes recommendations to improve services and operations.
Effectively communicates to internal and external stakeholders that support the services and consumer’s production goals.
Oversees the accuracy of all records pertaining to regulatory compliance and internal standards.
Cultivates and maintains relationships with customers and consumers.
Maintain inventory of all products.
Conducts surveys, audits and inspections of site and surrounding environment.
Creates reports to assess quality, utilization, outcomes, and fiscal sustainability. Implements corrective procedures and processes when necessary.
Leads by example that models for consumers, positive and appropriate work behaviors, work ethics, and improve soft skills.

Who You Are:

Education: Bachelor's degree in Business Administration, Operations Management, Human Services, Rehabilitation Services, or a related field.
Experience: Five or more years of progressive leadership experience in operations management, workforce development, employment services, manufacturing, production, or human services.

Demonstrated success in business development, customer relationship management, sales, contract acquisition, or strategic partnership development.
Experience managing budgets, operational performance metrics, compliance requirements, and staff supervision.

Requirements: Must have a valid and active driver's license.
Skills: Strong communication, presentation, relationship-building, negotiation, and problem-solving skills. Proficiency with Microsoft Office applications, CRM systems, reporting tools, and data analysis.

Benefits

Competitive Pay & Benefits – Including Medical, Dental, Vision, and Flexible Spending Accounts
Employer-Paid Coverage – Life, AD&D, and Long-Term Disability Insurance
Retirement Savings – 403(b) Plan with Employer Match
Generous Time Off – Paid Time Off, Holidays, Medical Leave, and PTO Buy-Back options
Convenience & Support – Direct Deposit, Payroll Cards, and Employee Assistance Program
Wellness & Recognition – Wellness Program, Referral Bonuses, and a Recognition Program
Training & Development – Paid Orientation and Ongoing Training

Easterseals Is An Equal Opportunity Employer
As one of our core values, we strive to provide equal opportunity to all of our employees without regard to their age, gender, religion, race, color, national origin, marital status, sexual orientation, or disability which is unrelated to the ability to perform essential job functions, unfavorable military discharge (except dishonorable), veteran status, marital status, parental status, genetic information, source of income or other legally protected categories in accordance with applicable law with regard to receipt of services, appointment or election to voluntary office or hiring for, assignment to, or promotion in staff positions.