Operations Manager - Engagement

This role is based in either Salt Lake City, UT or New York, NY.

Expectations

• Minimum 5 years experience managing a team
• Experience in call centers + outbound call campaigns
• Data-driven
• Willingness and ability to help us build the SLC or NY office team
• Experience in cold outreach / cold calling (i.e., sales, political campaigns, or hospitality)
• Experience with Salesforce, SQL (preferred)
• Health tech experience (preferred)
• Bilingual: English, Spanish (preferred)

Additional Expectations

• This role will coach, manage and grow a team that is doing high volume outbound call campaigns
• DEI - Build a diverse team
• Extremely mission-driven → genuine excitement around social determinants of health, supporting seniors + Medicare members

• Startup excitement → willingness to go above and beyond & get scrappy to continuously improve our processes

Team

• This position will oversee/manage our Engagement team (step 1 of our member funnel)
• Reports to our CEO currently; will eventually report to the Director of Operations