OPERATIONS MANAGER(F&B)

Oct 13, 2026 Oct 15, 2026

JobResponsibilities

· Monitor and ensure outlets’ smooth operations.

· Deliver on all Operational goals, focuses and KPIs

· Ensurethe communication and implementation of all initiatives to the retail team

· To maintain and improve the overall performance of the outlets on a regular basis including cost analysis and monitoring of processes

· To monitor & conduct business analysis and maximise profitability of everystore.

· Implement and maintain effective operational policies, SOPs, internal controls, practices and strategies

· To work along with the Marketing team to develop marketing strategies and promotion plans

· Manage and supervise the staff to ensure maximum utilization of the manpower allocated

· Submitand present monthly operations sales, accountability and action plan report

· Compileand update incident reports, including any actions taken in response to consumer feedback and retail incidents monthly

· Hold Bi-weekly meeting with Area Manager

· Appraise staff performance with Area Manager

· To provide guidance, coaching and mentoring staff

· Cover Outlet Supervisor/ Manager's off day if required

· To perform any other ad-hoc work duties as and when required by Management

Requirements

· At least 5 years of relevant experience in F&B operations

A team player, meticulous, organised andservice-oriented

· Good numerical and analytical skills

· Results-oriented and strong workethic

· Effectively bilingual, fluent in both spoken and written English and Mandarin.

· Excellent analyticaland problem-solving skills

Working knowledge ofvarious computer software programs (MS Office, POS software & etc)

Able to support on Weekends and Public Holidays

Abilityto work well under pressure in a fast-paced environment

See also